Summary
Overview
Work History
Education
Skills
Languages
CUST
Timeline
Generic
Diana Zapata

Diana Zapata

Houston,TX

Summary

Results-driven individual with expertise in handling large customer interactions and suggesting products based on specific needs. Adept at designing promotional displays to enhance sales performance, executing cash transactions accurately, and keeping detailed financial records.

CPR certification obtained in high school, coupled with years of childcare experience, ensuring readiness for emergencies and effective supervision of children.

Overview

3
3
years of professional experience

Work History

Perez Cleaning Co.

Cleaner
10.2022 - 04.2023
  • Was in charge of operating and maintaining a large cleaning equipment such as carpet shampooers, industrial washing machines and dishwashers.
  • Ensured an organized and welcoming environment through comprehensive cleaning of rooms, lobbies, lounges, and restrooms.

Sales Associate

Journeys Underground
06.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Team Member

Whataburger
07.2023 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Supported fellow team members with regular tasks and activities.
  • Worked within safety protocols, company policies and OSHA regulations.

Education

High School Diploma -

ILTEXAS Windmill Lakes Orem High School
Houston, TX
05.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • I know how to watch and take care of children

Languages

English
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Limited Working

CUST

Resume

Timeline

Sales Associate

Journeys Underground
06.2025 - Current

Team Member

Whataburger
07.2023 - 03.2025

Perez Cleaning Co.

Cleaner
10.2022 - 04.2023

High School Diploma -

ILTEXAS Windmill Lakes Orem High School

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