Diana Zarchian
HOUGHTON LAKE,MI
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
5
5
years of professional experience
Work History
Head Housekeeping Supervisor
Lakeside Resort And Conference Center
Hougthton Lake , MI
03.2021 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Directed team of 7 personnel in busy hotel with 70 rooms
Receptionist
Chiropractic Associates Of Michigan
Warren, MI
12.2021 - 02.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
Housekeeper
Hampton Inn By Hilton
Warren, MI
10.2017 - 01.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Categorized laundry received by clients based on fabric type.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Assistant Store Manager
Check Mart
Colton, CA
12.2012 - 04.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Approved regular payroll submissions for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
Certificate - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ05.2022
Certificate - Certified Medical Office Assistant
Penn Foster College
Scottsdale, AZ02.2018
Skills
- Policy Enforcement
- Problem Solving
- Applicant Screening and Hiring
- Medical Report Preparation
- Verbal and Written Communication
- Invoice Preparation
- Medical Recordkeeping
- Certified Medical Administrative Specialist
- Fluent in English and Spanish
- Managing patient records
- Understanding of medical terminology
- Medical office administration
- Medical billing and coding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Chiropractic Associates Of Michigan
12.2021 - 02.2022
Head Housekeeping Supervisor
Lakeside Resort And Conference Center
03.2021 - Current
Housekeeper
Hampton Inn By Hilton
10.2017 - 01.2020
Assistant Store Manager
Check Mart
12.2012 - 04.2014
Certificate - Medical Billing And Coding
Penn Foster College
Certificate - Certified Medical Office Assistant
Penn Foster College
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