Accomplished General Manager at Chico's FAS, renowned for elevating customer satisfaction and sales through strategic leadership and innovative visual display management. Expert in customer service and adept at fostering team development, I've successfully implemented e-commerce integrations and sales strategies, significantly enhancing brand image and profitability.
Hi, I’m
Diana Zeck
LAVISTA
Summary
Overview
26
years of professional experience
Work History
Chico's FAS
General Manager
12.2017 - Current
Job overview
- Managed budget implementations, employee reviews, training, payroll and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
Dressbarn
Store Manager
04.2016 - 08.2017
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Chico's FAS
Store Manager
10.2011 - 03.2016
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rue 21
Store Manager
04.2010 - 10.2011
Job overview
Christopher & Banks
Sales Manager
01.2008 - 04.2010
Job overview
Nebraska Furniture Mart
Advertising Coordinator
03.1999 - 01.2008
Job overview
- Planned and executed promotions and special events from concept to completion.
- Collaborated with internal teams to develop strategic marketing plans, resulting in successful advertising campaigns.
- Developed detailed project timelines and managed deadlines effectively while balancing competing priorities under pressure.
Education
Papillion LaVista High SchoolPapillion, NE
High School Diploma
University Overview
Skills
- Customer Service Expertise
- Strategic Sales Planning
- Leadership Development
- Extensive Product Familiarity
- Creative Visual Display Management
- Integration of E-Commerce Platforms
- Brand Image Strategy Development
- Planogram Optimization
Timeline
General Manager
Chico's FAS
12.2017 - Current
Store Manager
Dressbarn
04.2016 - 08.2017
Store Manager
Chico's FAS
10.2011 - 03.2016
Store Manager
Rue 21
04.2010 - 10.2011
Sales Manager
Christopher & Banks
01.2008 - 04.2010
Advertising Coordinator
Nebraska Furniture Mart
03.1999 - 01.2008
Papillion LaVista High School
High School Diploma
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