Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Zepeda

ELKTON,MD

Summary

Dynamic leader with a proven track record at Concepts Food, enhancing team efficiency and customer satisfaction. Excelled in new hire training and creative problem-solving, significantly reducing customer complaints. Skilled in interpersonal and verbal communication, adept at fostering leadership development and driving continuous improvement with a keen attention to detail.

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Trainer and Wave Planner

Job and Talent Agency
10.2022 - 12.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Co- Manager of Production

Concepts Food
09.2020 - 10.2022
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.

Quality Supervisor

Tortillas Werk
07.2017 - 09.2020
  • Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
  • Directed and supervised 25 employees involved in product inspection and quality control procedures.
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
  • Oversaw department of 25 by supervising daily operations, providing technical support and coordinating personnel.
  • Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.

Education

Science of Comunication - Comunication

Universidad Salvadorena Alberto Masferer
El Salvador

High School Diploma -

Instituto Nacional Walter Thilo Deininger
El Salvador
12-2007

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Interpersonal communication
  • Clear verbal communication
  • Attention to detail
  • Leadership development

Languages

Spanish
Native or Bilingual

Timeline

Trainer and Wave Planner

Job and Talent Agency
10.2022 - 12.2024

Co- Manager of Production

Concepts Food
09.2020 - 10.2022

Quality Supervisor

Tortillas Werk
07.2017 - 09.2020

Science of Comunication - Comunication

Universidad Salvadorena Alberto Masferer

High School Diploma -

Instituto Nacional Walter Thilo Deininger
Diana Zepeda