DIANA ZERMENO

• Build new and maintain existing relationships with community leaders by partnering in the community.
• Organized outreach activities such as Bank at Work events to engage members of the community and promote awareness of available resources.
• Meet closely with local Business owners to provide guidance and financial literacy by conduct 2-3 Meeting in the box events Quarterly.
• Work hand in hand with internal business partners to refer and maximize opportunity and best meet customers needs.
• Train,Develop, and engage a large team in a complex flagship branch.

• Created and maintained a positive work environment within the branch.
• Created Sales action plan to consistently meet employee retention, customer experience, profit and lending goals.
• Networked with industry contacts and Non-Profits Leaders to maximize exposure.
• Grow and Strengthen team members capabilities by providing coaching, and guidance to develop individual career and individual development plans.
• Year over year Continuously grew Branch Customer Experience score reached score of 95.

• Build new and maintain existing customer relationships by finding helpful conversation cues to personalize services

• Engage in outbound calling and needs assigned by Bank Manager for alternative products, channels, and other lines of business

• Actively participate in community activities that may generate new customer leads and support Bank’s overall goals and initiatives

• Banker duties such as data entry, loan application, account opening and processing, wire transfers, etc

• Wisconsin State Notary