Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Zeron

Long Beach

Summary

Dynamic professional with a proven track record at Sephora, skilled in data collection and social skills development. Successfully empowered teams to enhance performance and accountability, while fostering strong relationships with clients. Expertise in reinforcement strategies and a commitment to achieving high-quality service delivery.

Overview

16
16
years of professional experience

Work History

Rbt

Just Kids Early Childhood Learning Center
09.2023 - Current
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.

Operations Manager

Sephora
04.2019 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Operations Supervisor

Starbucks
05.2013 - 03.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Manager

American Eagle Outfitters, Inc
03.2009 - 04.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Diploma - Education

Long Beach Highschool
Lido Beach
06.2008

Skills

  • Data collection
  • Social skills development
  • Incidental teaching
  • Reinforcement strategies
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Planning and implementation
  • Staff training
  • Inventory management
  • Operations oversight
  • Inventory control

Languages

Spanish
Full Professional

Timeline

Rbt

Just Kids Early Childhood Learning Center
09.2023 - Current

Operations Manager

Sephora
04.2019 - 07.2023

Operations Supervisor

Starbucks
05.2013 - 03.2019

Manager

American Eagle Outfitters, Inc
03.2009 - 04.2013

Diploma - Education

Long Beach Highschool

Similar Profiles

CREATE PROFILE