Summary
Overview
Work History
Education
Skills
Timeline
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Diana Zumbrunnen

Woodstock,GA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

15
15
years of professional experience

Work History

Regional Outside Sales Representative

Day's Chevrolet
10.2018 - 03.2024
  • Increased sales revenue by identifying and pursuing new business opportunities within assigned territory.
  • Built strong customer relationships through regular communication, follow-up, and exceptional service.
  • Exceeded sales targets by effectively conducting product demonstrations and persuasive presentations.
  • Improved client retention rate with consistent follow-up meetings and addressing concerns promptly.
  • Collaborated with internal teams to develop customized solutions for clients, resulting in increased sales volume.
  • Expanded existing accounts by proactively identifying upsell opportunities and cross-selling additional products or services.
  • Educating prospective clients about products led many becoming long-term customers.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Led educational training seminars and product demonstrations.

Restaurant Manager

Marietta Fish Market
04.2009 - 10.2018
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Master of Healthcare Administration -

University of Phoenix
Tempe, AZ
2011

Skills

  • Technical understanding
  • Competitive Analysis
  • Industry Expertise
  • Sales Presentations
  • Sales Training
  • Presentation software
  • Relationship Building
  • Problem-solving abilities
  • Effective Communication
  • Multitasking
  • Professionalism

Timeline

Regional Outside Sales Representative

Day's Chevrolet
10.2018 - 03.2024

Restaurant Manager

Marietta Fish Market
04.2009 - 10.2018

Master of Healthcare Administration -

University of Phoenix

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Diana Zumbrunnen