Diana M. Ortega
Aurora
Summary
Certified Clinical MA with 23 years combined experience in Pediatrics, Family Medicine, and Psychiatry/Behavioral Health. Possess exceptional patient care. Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
CCMA
Advent Health Porter
08.2024 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships.
- Known for delivering outstanding service and enhancing client satisfaction.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Submit medication refill requests to provider, notify provider of patient concern
- Submit prior authorizations for medication
- answer phones, check voicemail
- ability to work from home if needed
CCMA
HCA Health One
01.2023 - Current
- Proficient triage and vitals, gathering medical histories for chart preparation
- Prior authorization for medication via Cover My Meds
- Monitoring phone for patient refill requests, taking phone calls and messages
- Input and gather data for quality management for various health maintenance
- Record minutes for meetings
- Stock inventory and office supplies
Back-office MA
MFA Parkside
08.2015 - 09.2022
- Prepare patients for exam by taking vital signs and medical histories
- Perform EKG, A1C, hemoglobin, glucose, urinalysis, set up for pap smear and IUD removal, perform ear lavage, audio evaluation and visual acuity tests
- Perform various injections: routine immunizations, Influenza, Rocephin, Testosterone, Kenalog, Vit B-12, Ketorolac, Vit K, Epinephrine, Covid-19 and Synagis
- Prepare and give oxygen or nebulizer treatments
- Fill nitrous oxide canister for treatment of wart removal or skin tags
- Schedule numerous diagnostic imaging for patient (US, CT, MRI)
- Schedule complex referrals to specialist by gross amount - up to 60 per week
- Create and send prior authorization to insurance for medication and or referrals
- Call and keep patient informed of all lab results, appointments
- Vaccine Coordinator for VFC program, managing inventory, ordering vaccines, and checking fridge/freezer temps, downloading digital temperature loggers bi-weekly
- Clean and stock exam rooms with supplies
- Open medical office daily with key/personal alarm code
Back-office MA
University Pediatric Center
01.2001 - 01.2014
- Proficient in taking patients vital signs and medical histories
- Perform various injections (immunization, allergy, influenza, antibiotic)
- Finger stick method for testing of hemoglobin, glucose, and lead
- Perform ear lavage, urinalysis, visual acuity, and audio screen for patient
- Set up and give nebulizer treatment to patient
- Stock and order medical supplies and vaccines
- Training of MA students on externship
- Set up and assist with minor procedures (circumcision, lumbar puncture, catheter, staple, and stitch removal, help with removal of foreign bodies in nasal or ear canals)
- Calling in prescriptions to pharmacies, clarifying medication questions with pharmacist
Education
Pre-requisites For RN Major
Merced College
Merced, CA01-2026
Registered Nursing Major
Community College of Aurora
Aurora, CO01-2026
MA Certificate Received - Medical Assistant Program
Merced College
Merced, CA10-2001
Diploma - General Studies
Merced/Yosemite High School
Merced, CA06-1995
Skills
- Excellent communication
- Detail oriented
- Adaptable
- Friendly, positive attitude
- Problem resolution
- Remote office availability
- Teamwork and collaboration
Timeline
CCMA
Advent Health Porter
08.2024 - Current
CCMA
HCA Health One
01.2023 - Current
Back-office MA
MFA Parkside
08.2015 - 09.2022
Back-office MA
University Pediatric Center
01.2001 - 01.2014
Pre-requisites For RN Major
Merced College
Registered Nursing Major
Community College of Aurora
MA Certificate Received - Medical Assistant Program
Merced College
Diploma - General Studies
Merced/Yosemite High School
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