Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANA A. CASTILLO

Josephine,TX

Summary

Dynamic Front Office Administrator/RDA eager to learn and be a part of an amazing dental team, excelling in patient scheduling and insurance verification. Known for exceptional customer service and organizational skills, I effectively manage appointments and enhance patient experiences, ensuring seamless operations while maintaining professionalism in a fast-paced environment. Bilingual in Spanish and English.

Overview

14
14
years of professional experience

Work History

Front Office Administrator/RDA

North Star Dental
Richardson , TX
04.2023 - 04.2025
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Processed credit card transactions for payment of services rendered.
  • Prepared new patient files and updated existing records with new personal, insurance, and medical information.
  • Assisted in maintaining an organized front desk area at all times.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed dental appointments for patients using appointment software.
  • Emailed crucial documents, including medical records.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Updated and entered patient data into the system.
  • Worked effectively in team environments to make the workplace more productive.
  • Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
  • Facilitated communication between patients and dental providers through relaying messages accurately.
  • Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
  • Provided education and resources to help patients understand their treatment options when presenting treatment plans.
  • Assisted dental assistants with overflow, as needed.
  • Assisted dentists with patient examinations and treatments, including taking dental x-rays.
  • Took medical and dental history and recorded vital signs of patients.
  • Reviewed charts before appointments to ensure that all necessary documents were present.
  • Ensured that all equipment was properly maintained and cleaned after each use.

Dental Assistant

McKinney Ranch Family Dental
McKinney , TX
03.2022 - 12.2022
  • Escorted patients to exam room while making friendly conversation to prepare for cleanings and procedures. Took patients vitals and and recorded results in patient chart.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took bitewing, periapical and panoramic x-ray and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Passed instruments to dentist, suctioned fluids and materials to support dentist during procedures.
  • Cleaned and sanitized treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
  • Sanitized instruments, set up trays for the next day. Cleaned and organized treatment and sterilizing room.

Dental Assistant

Forte Implant Center
Plano, TX
02.2021 - 09.2021
  • Greeted patients as they entered lobby, checked patients in and out.
  • Prepared new patient files and updated existing records with updated personal, insurance and medical information.
  • Answered and managed incoming calls for assistance from new and established dental practice patients.
  • Scheduled cleanings, dental appointments and confirmed patients for the next day using Dentrix software.
  • Brought forth a positive work ethic and commitment to working collaboratively with staff.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures. Took patient vitals and recorded result in patient chart.
  • Took bitewing, periapical and panoramic x-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Passed instruments to dentist, suctioned fluids and materials to support dentists during procedures.
  • Sanitized equipment, cleaned treatment rooms after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sanitized instruments, prepared instrument packs and surgical sets. Prepared trays.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment for the next day.

Teller/Vault Teller

Prosperity Bank
Plano, TX
01.2019 - 07.2020
  • Greet clients as they arrive, process teller transactions in a fast and effective manner.
  • Assist clients in both the drive through and counter areas.
  • Resolve customer issues from beginning to end.
  • Inform clients about bank products that could meet their needs and referred them to financial specialist.
  • Always treat customers with professionalism.
  • Balance teller drawer, vault and TCR's at end of shift.
  • Prepared currency and coin shipments on shipment days.
  • Assist team as needed with transactions or any branch needs.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Office Assistant

EM Building Contracting Services, LLC
Garland, TX
11.2016 - 03.2018
  • Managed day to day operations for all projects with project managers and crew leaders.
  • Developed a good relationship with General Contractors, suppliers, project managers, labor crew and served as point of contact.
  • Answered incoming calls and e-mails, faxed, scanned and ran errands.
  • Performed general office duties.
  • Managed and organized project folders.
  • Updated financial, customer and business records with accurate information each day
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.

Teller /Vault Teller

JP Morgan Chase Bank
Garland, TX
11.2010 - 03.2016
  • Greeted customers as they arrived.
  • Processed withdrawals, deposits, loan payment, and account profile look up for clients.
  • Processed transactions in a fast and effective manner.
  • Assisted clients in both the drive through and counter areas.
  • Informed clients about bank products that could meet their needs and referred them to financial specialist.
  • Treat customers with professionalism at all times, balanced cash drawer at ending shift.
  • Ordered branch currency on ordering days and prepared currency shipment.
  • Processed money transfers between tellers and vault, balanced vault at the end of each business day.
  • Assisted tellers as needed with transactions.
  • Prepared currency and coin shipments on shipment days.
  • Adhered to financial services security and audit procedures.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained confidentiality of bank records and client information.

Education

Dental Assistant Certificate -

Dallas Dental Assistant School
Plano, TX
03.2021

High School Diploma -

Lakeview Centennial High School
Garland, TX
05.2005

Associate of Applied Science -

Richland College
Dallas, TX

Skills

  • Work well under pressure
  • Exceptional customer service
  • Exceptional organizational skills
  • Administrative skills
  • Appointment scheduling
  • Dentrix software experience
  • X-rays
  • Equipment sterilization
  • Treatment room cleanup
  • Patient preparation and assistance
  • Team player
  • Bilingual Spanish and English
  • Chair side assisting: Fillings, extractions, crown preps, cleanings
  • Patient scheduling
  • Insurance verification
  • Payment processing
  • Appointment management
  • Communication skills
  • Problem solving
  • Office organization
  • Time management
  • Document preparation
  • Customer service
  • Critical Thinking Skills
  • Eaglesoft software experience
  • Effective Multitasking
  • Telephone reception
  • Professionalism

Timeline

Front Office Administrator/RDA

North Star Dental
04.2023 - 04.2025

Dental Assistant

McKinney Ranch Family Dental
03.2022 - 12.2022

Dental Assistant

Forte Implant Center
02.2021 - 09.2021

Teller/Vault Teller

Prosperity Bank
01.2019 - 07.2020

Office Assistant

EM Building Contracting Services, LLC
11.2016 - 03.2018

Teller /Vault Teller

JP Morgan Chase Bank
11.2010 - 03.2016

Dental Assistant Certificate -

Dallas Dental Assistant School

High School Diploma -

Lakeview Centennial High School

Associate of Applied Science -

Richland College

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DIANA A. CASTILLO