Diana A. Rojas
Orlando,FL
Summary
Results-driven individual with expertise in conflict resolution and effective communication who's seeking a job opportunity to challenge myself professionally and leverage my experience in the field. Committed to enhancing operational efficiency and customer satisfaction in high-stress environments.
Overview
23
23
years of professional experience
Work History
Dispatcher / Outbound Clerk
National Freight Industries (NFI)
Orlando, FL
11.2024 - 11.2025
- Managed daily dispatch operations, ensuring timely loading for pickups and delivery schedules dead lines.
- Communicated with drivers, security guard (check-in point) and loaders to provide instructions and ensure good performance while loading trailers (up to +50 trailers a day).
- Generated and assisted in maintaining accurate records / reports of shipments, including documentation and compliance requirements.
- Managed high-stress situations using effective communication, problem-solving skills and offering resolutions.
- Utilized transportation management software for efficient monitoring and shipment status. Also to communicate real-time issues with customers.
- Assisted customers with inquiries, providing accurate information (reports / documents) while always trying to enhanced service and improve customer service satisfaction.
Dispatcher / Medical Transportation Coordinator
American Expediting
Orlando, FL
11.2023 - 08.2024
- Coordinated timely dispatch of shipments, ensuring on-time deliveries and pickups due to the high value / time sensitive cargo. (Commodities like: human tissue for therapies or studies. live lab mice, organs for transplants, vital medicines, respiratory machines, etc...)
- Monitored real-time tracking systems to optimize route efficiency and reduce delays as well as managed communication between drivers and clients to resolve promptly any issues.
- Scheduled deliveries based on priority levels, improving overall operational workflow. (Some of them STAT / 2 Hrs service window deliveries for blood or labs transportation.
- Assisted customers (via phone and email) by providing them very accurate and sensitive information for shipments (due to the importance of cargo / goods).
- Customers like: Local Hospitals, Red Cross, Pfizer, etc...
Transportation and Logistics Supervisor
South Florida Express
Orlando, FL
11.2002 - 08.2023
- Route Analyst and Dispatcher - Generated routes, oversaw and managed daily logistics operations to enhance the company's profitability and improve customers satisfaction.
- Drivers Hiring and Onboarding - Prepared contracts for independent contractors. Assigned routes (Deliveries and Pickups), trained accordingly, provided information like compensation details, company regulations and corresponding clients protocols.
- Customer Service - Served as clients point of contact to mitigate any issues related to transportation. Took care of inbound calls to coordinate and fulfill any cancellations, route changes or additional / special requests. Participated in meetings to provide reports and service updates. Also handled high-volume paperwork and collaborated with administrators from accounts payables and receivables to keep internal reporting such as manifests, drivers invoices and payroll, customers invoices, etc...
- Customers like: Wells Fargo, Truist Bank, Bank United, Iberia Bank, Bioreference Lab, QDX Labs. Also, while the pandemic, transported Covid-19 testings for NFL, NBA, MLB, MLS, etc...
Education
Associate of Science - Business Administration And Management
Hudson County Community College
Jersey City, NJSkills
- Experience (20 years) in the field with conflict resolution and leading teams
- Background in thinking critically and decision making
- Effective written and interpersonal communication skills Bilingual (English / Spanish)
- Proficient utilizing computer applications and managing multi-tasking simultaneously
Timeline
Dispatcher / Outbound Clerk
National Freight Industries (NFI)
11.2024 - 11.2025
Dispatcher / Medical Transportation Coordinator
American Expediting
11.2023 - 08.2024
Transportation and Logistics Supervisor
South Florida Express
11.2002 - 08.2023
Associate of Science - Business Administration And Management
Hudson County Community College