Diana A. Romero
Freelance Spanish Translator / Video Transcriptionist
Oakland, Ca,CA
Summary
Dynamic and motivated professional translator with 2 years experience. Native speaker. English to Spanish office documents, online content, and advertisement, etc. 2 years video transcriptionist. Previous 4+ experience in customer service and over 200+ written bilingual H.R and recruitment related material including: brochures, pamphlets, office forms, hazard instruction booklets, job ads, posters, etc. Currently, seeking work from remote location, providing excellent communication via phone and e-mail while paying close attention to detail.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Spanish Translator
Lighthouse Translations (Remote)
Orlando, FL
02.2020 - 06.2022
- Translated online content, office forms, advertisement, etc.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Stayed current on new expressions and cultural changes impacting language translation.
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Molded translation to reflect intended meaning and audience reading level.
- Attended training programs to improve professional knowledge and interpretation skills.
Bilingual Customer Service
Bakery Factory
Santa Clara, CA
01.2018 - 11.2019
- Provided customer service for both English and Spanish speaking clients via phone; processing orders for hospitals, government buildings, Google, restaurants, among others.
- Educated customers about billing, payment processing and support policies and procedures.
- Translated over +100 warehouse announcements for staff members regarding product updates or changes.
- Resolved concerns with products or services to help with retention and drive sales
- Helped improve customer satisfaction by transcribing customer paperwork.
- Updated and maintained information in customer accounts.
Bilingual Recruiter / H.R. Assistant
Lanscaping Architectural Services
San Jose, CA
03.2014 - 09.2014
- Leveraged social media platforms and online boards to advertise open positions and engaged with potential candidates.
- Prepared written Spanish job ads for job recruitment meeting contemporary trends in communication, localization and internalization.
- Coordinated schedules to arrange management interviews with applicants.
- Interpreted when required to meet interviewees' needs.
- Assisted management with activities to plan and oversee events and programs.
- Increased hired applicants by 20% recruiting to On-site locations using bilingual skills to connect to both English and Spanish speaking candidates.
Administrative Assistant / Bilingual Recruiter
Janitorial Commercial Service
Santa Clara, CA
01.2011 - 02.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained privacy when translating personal information and diplomatic material.
- Executed record filing system to improve document organization and management.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Successfully transcribed over 200+ projects, including HR-related written text, job ads, small hazard instruction booklets, office forms, pamphlets, event posters, and more.
Education
Translation Certification - English / Spanish
ATA American Translators Association
Alexandria, VA 07.2022 - Current
Some College (No Degree) -
San Jose City College
San Jose, CA 09.2007 -
Office Assistant Certificate -
Delta College
05.2006 -
Skills
Excellent Customer Service
Cultural Awareness
Proof Reading
Highly Organized
Cultural Intelligence
Meeting deadlines
Google Drive, Macromedia & Dreamweaver
Microsoft Office Proficiency (Word, Excel, Access, Powerpoint)
Timeline
Translation Certification - English / Spanish
ATA American Translators Association
07.2022 - Current
Spanish Translator
Lighthouse Translations (Remote)
02.2020 - 06.2022
Bilingual Customer Service
Bakery Factory
01.2018 - 11.2019
Bilingual Recruiter / H.R. Assistant
Lanscaping Architectural Services
03.2014 - 09.2014
Administrative Assistant / Bilingual Recruiter
Janitorial Commercial Service
01.2011 - 02.2014
Some College (No Degree) -
San Jose City College
09.2007 -
Office Assistant Certificate -
Delta College
05.2006 -