Summary
Overview
Work History
Education
Skills
Timeline
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Diana A. Romero

Freelance Spanish Translator / Video Transcriptionist
Oakland, Ca,CA

Summary

Dynamic and motivated professional translator with 2 years experience. Native speaker. English to Spanish office documents, online content, and advertisement, etc. 2 years video transcriptionist. Previous 4+ experience in customer service and over 200+ written bilingual H.R and recruitment related material including: brochures, pamphlets, office forms, hazard instruction booklets, job ads, posters, etc. Currently, seeking work from remote location, providing excellent communication via phone and e-mail while paying close attention to detail.




Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Spanish Translator

Lighthouse Translations (Remote)
Orlando, FL
02.2020 - 06.2022
  • Translated online content, office forms, advertisement, etc.
  • Reviewed translated content for cultural sensitivity and use of universal Spanish.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Resolved problems, improved operations and provided exceptional service
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Molded translation to reflect intended meaning and audience reading level.
  • Attended training programs to improve professional knowledge and interpretation skills.

Bilingual Customer Service

Bakery Factory
Santa Clara, CA
01.2018 - 11.2019
  • Provided customer service for both English and Spanish speaking clients via phone; processing orders for hospitals, government buildings, Google, restaurants, among others.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Translated over +100 warehouse announcements for staff members regarding product updates or changes.
  • Resolved concerns with products or services to help with retention and drive sales
  • Helped improve customer satisfaction by transcribing customer paperwork.
  • Updated and maintained information in customer accounts.

Bilingual Recruiter / H.R. Assistant

Lanscaping Architectural Services
San Jose, CA
03.2014 - 09.2014
  • Leveraged social media platforms and online boards to advertise open positions and engaged with potential candidates.
  • Prepared written Spanish job ads for job recruitment meeting contemporary trends in communication, localization and internalization.
  • Coordinated schedules to arrange management interviews with applicants.
  • Interpreted when required to meet interviewees' needs.
  • Assisted management with activities to plan and oversee events and programs.
  • Increased hired applicants by 20% recruiting to On-site locations using bilingual skills to connect to both English and Spanish speaking candidates.

Administrative Assistant / Bilingual Recruiter

Janitorial Commercial Service
Santa Clara, CA
01.2011 - 02.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained privacy when translating personal information and diplomatic material.
  • Executed record filing system to improve document organization and management.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Successfully transcribed over 200+ projects, including HR-related written text, job ads, small hazard instruction booklets, office forms, pamphlets, event posters, and more.

Education

Translation Certification - English / Spanish

ATA American Translators Association
Alexandria, VA
07.2022 - Current

Some College (No Degree) -

San Jose City College
San Jose, CA
09.2007 -

Office Assistant Certificate -

Delta College
05.2006 -

Skills

Excellent Customer Service

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Timeline

Translation Certification - English / Spanish

ATA American Translators Association
07.2022 - Current

Spanish Translator

Lighthouse Translations (Remote)
02.2020 - 06.2022

Bilingual Customer Service

Bakery Factory
01.2018 - 11.2019

Bilingual Recruiter / H.R. Assistant

Lanscaping Architectural Services
03.2014 - 09.2014

Administrative Assistant / Bilingual Recruiter

Janitorial Commercial Service
01.2011 - 02.2014

Some College (No Degree) -

San Jose City College
09.2007 -

Office Assistant Certificate -

Delta College
05.2006 -

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Diana A. RomeroFreelance Spanish Translator / Video Transcriptionist