DIANA A. S. ASAFO-ADJEI
Bronx,New York
Summary
Results-oriented professional with experience in Caregiving, office management, banking, and event planning. Recognized for dedication to customer satisfaction and optimizing operational processes to achieve financial goals. Proven ability to maintain strict confidentiality on all issues. Outstanding communications, leadership, and problem-solving talents with success in regulatory compliance, personnel development & training, business development, process improvement, sales & vendor management, and customer relationship management.
Overview
7
7
years of professional experience
Work History
Executive Assistant / Secretary (Nursing Dept)
Pinnacle MultiCare Nursing and Rehab Center
The Bronx, NY
03.2024 - Current
- Overseeing administrative and clerical tasks, such as scheduling meetings and visitation appointments, creating forms, assisting in payroll duties, managing calendars, proofreading, welcoming guests, and more, to make the office operate efficiently.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Updated contact lists on a regular basis; created new contacts as needed.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Assisted with special projects or tasks related to departmental functions upon request.
Resident Aide
Pinnacle MultiCare Nursing & Rehab Center
Bronx, New York
01.2020 - Current
- Transported residents to appointments or other destinations as required utilizing wheelchair accessible vehicles.
- Participated in recreational activities with residents to promote socialization and a positive environment.
- Ensured that all safety protocols were followed at all times while on duty.
- Reported any concerns about the wellbeing of a resident to the supervisor immediately.
- Provided support to residents in the form of companionship, conversation, and emotional support.
Office Lead/ Sales Associate
Bob's Discount Furniture
Bronx, New York
01.2018 - 01.2021
- Performed customer service, cashier, and salesperson functions.
- Responsible for taking payments, ensuring security of all cash and legal tenders, entering customer orders into the system accurately and completely, processing payments to proper accounts, preparing daily deposits, working on daily and quarterly reports, answering incoming calls and responding to customer queries, scheduling deliveries, maintaining all open orders, and courteously communicating status with customers, and assisting the office manager when needed.
- Assigned tasks to other front office personnel based on workloads and availability.
- Attended regular meetings with managers to discuss operational matters relating to the front office department.
- Assisted in the training of new front office staff members.
- Coordinated staff schedules, balancing office needs with individual availability.
Pharmacy Technician/ Cashier
RITEAID PHARMACY
Bronx, New York
01.2017
- Managed filing of prescriptions, both electronically and manually.
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted in training new employees on pharmacy procedures.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
Education
Certified Nursing Assistant -
ABC TRAINING CENTER
The Bronx, NY02.2024
Diploma in Pharmacy Technology -
ABC TRAINING CENTER
09.2016
Bachelor of Arts (BA) – English & Sociology -
UNIVERSITY of GHANA
Diploma – Desktop Publishing -
NATIONAL INSTITUTE of INFORMATION TECHNOLOGY
Skills
- Customer Service
- Elderly Care
- Patient assistance
- Compassionate Caregiving
- Patient Care
- Vital signs monitoring
- Appointment Scheduling
- Sales Support
- Office Administration
- Supply Ordering
- Organization
- File Management
- SAP, Microsoft Office Sigma expertise
- Verbal and written communication
- Mail distribution
- Travel Arrangements
- File systems management
- Office staff leadership
- Confidentiality understanding
- Presentation Creation
- Database Maintenance
Bilingual
French and English
Languages
French
Professional
akan
Native/ Bilingual
References
References available upon request.
Timeline
Executive Assistant / Secretary (Nursing Dept)
Pinnacle MultiCare Nursing and Rehab Center
03.2024 - Current
Resident Aide
Pinnacle MultiCare Nursing & Rehab Center
01.2020 - Current
Office Lead/ Sales Associate
Bob's Discount Furniture
01.2018 - 01.2021
Pharmacy Technician/ Cashier
RITEAID PHARMACY
01.2017
Certified Nursing Assistant -
ABC TRAINING CENTER
Diploma in Pharmacy Technology -
ABC TRAINING CENTER
Bachelor of Arts (BA) – English & Sociology -
UNIVERSITY of GHANA
Diploma – Desktop Publishing -
NATIONAL INSTITUTE of INFORMATION TECHNOLOGY
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