Diana Carolina Ruiz Stuger
Charlotte,NC
Summary
Results-oriented professional thriving in high-pressure environments and excelling at collaborative team work. Proven ability to build relationships at all levels and drive success through leadership. Strong communication skills, dynamism, and proactivity are key strengths. Experienced in various areas, confident in taking on challenges and meeting goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Server
Que Onda Tacos Tequila
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Call center
FISO
10.2022 - Current
- Company Overview: Empresa de filtros de aire chicago
- Manejo de personal , recibir mercancia organizar uso de plataformas e inventario
- Proceso de picking y packing
- Personal a cargo
- Empresa de filtros de aire chicago
Bartender . Server
Mi Pueblo Mexican Grill
10.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pet Groomer
Pet Spa
08.2022 - 12.2022
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
Call Agent
Desk Virtual
06.2021 - 01.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Call Center Agent
TLMARK
07.2020 - 04.2021
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
Flight Attendant
Avianca Airlines
01.2012 - 01.2018
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Flight Operations Agent
LAN PERU
01.2009 - 01.2010
- Ensured timely departures and arrivals by effectively coordinating with crew members, ground personnel, and other relevant parties.
- Maintained strict compliance with FAA regulations through diligent monitoring of operational procedures and documentation.
- Reduced delays and cancellations by proactively identifying potential issues and implementing prompt solutions.
Education
Auxiliar de vuelo -
Escuela de aviacion del pacifico
01.2018
Bachiller -
Colegio Talentos
01.2009
Skills
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Guest Engagement
- Call Center Operations
- Customer communications
- Technical Support
- Problem-solving skills
- Interpersonal Skills
- Customer Service
- Passenger Assistance
- Flight safety
- FAA Regulations
- Multitasking
- Animal Behavior Knowledge
- Patience with Animals
Courseslanguages
Inglés, Bartender, Resiber, Fee, Atención al cliente, Mercancías peligrosas, Primeros auxilios, Documentación, Sistemas e informática
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server
Que Onda Tacos Tequila
06.2024 - Current
Bartender . Server
Mi Pueblo Mexican Grill
10.2023 - 06.2024
Call center
FISO
10.2022 - Current
Pet Groomer
Pet Spa
08.2022 - 12.2022
Call Agent
Desk Virtual
06.2021 - 01.2022
Call Center Agent
TLMARK
07.2020 - 04.2021
Flight Attendant
Avianca Airlines
01.2012 - 01.2018
Flight Operations Agent
LAN PERU
01.2009 - 01.2010
Bachiller -
Colegio Talentos
Auxiliar de vuelo -
Escuela de aviacion del pacifico
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