Diana Catalina Jaramillo Correa
Prosper,TX
Summary
Dynamic retail professional with a proven track record at TJ Max, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in inventory management and loss prevention, consistently ensuring a well-organized shopping environment while fostering a collaborative team atmosphere.
Overview
7
7
years of professional experience
Work History
Cashier
TJ Max
11.2018 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
Sales Associate
TJ Max
11.2018 - Current
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and handling cash management.
- Organized merchandise displays to optimize visual appeal and facilitate customer engagement.
- Collaborated with team members to maintain store cleanliness and ensure compliance with safety standards.
- Monitored inventory levels, restocking shelves as needed to meet customer demand and minimize stockouts.
Coordinator
TJ Max
03.2019 - 03.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed customer transactions efficiently, enhancing overall shopping experience.
- Coordinated daily operational tasks to maintain store efficiency and presentation standards.
- Supported team members in training initiatives, fostering a collaborative work environment.
- Implemented visual merchandising strategies to optimize product placement and appeal.
- Contributed to loss prevention efforts by monitoring compliance with company policies and procedures.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
GED - Universidad Pontificia Bolivariana ( Columbian Country
Colegio Santa Ana
Columbian CountrySkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- Refund handling
- ID verification
- Attention to detail
- Sales expertise
- Retail merchandising
- Product recommendations
- Returns processing
- Purchase assistance
- Loss prevention
- Empathy and patience
- Inventory restocking
- Credit card processing
- Sales transactions
- Exchanges processing
- Credit and cash transactions
- Transaction handling
- Gift card handling
- Merchandise exchange
- Honest and dependable
Languages
Spanish
Native or Bilingual
Timeline
Coordinator
TJ Max
03.2019 - 03.2024
Cashier
TJ Max
11.2018 - Current
Sales Associate
TJ Max
11.2018 - Current
GED - Universidad Pontificia Bolivariana ( Columbian Country
Colegio Santa Ana