Summary
Overview
Work History
Education
Skills
Timeline
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Julie Cao

Las Vegas

Summary

Goal-oriented employee dedicated to continuous improvement. Driven by positive changes as the head of a successful team with loyal and satisfied employees. Talented team manager, problem-solver, and business leader with proven expertise in growing business with forward-thinking strategies. Focused on building empowered teams to satisfy both business and customer demands.

Overview

11
11
years of professional experience

Work History

Server / Hostess

Izakaya Go
11.2022 - Current
  • Maintain customer experience with knowledge of food and beverages in a positive and friendly manner
  • Provides information to help selections and pairings through prompt and efficient manner
  • Maintains dining ambiance with an enthusiastic attitude along with quick judgment on recovering from bad customer experiences
  • Daily task of inventory product management
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Customer Service Representative

Wynnbet
02.2023 - 10.2023
  • Work with clients who have complaints / orders / require information about products / services / Handle transactional history
  • Provide solutions that fit individualized situations and prioritize customers' needs
  • Managing a team of junior customer service representatives
  • Zendesk software (live chat / calls) to engage with clientele
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Participant

General Assembly Software Immersive
10.2022 - 01.2023
  • Analyzed and utilized application and programming documents towards development of clean, scalable, and reusable code for 50+ web applications
  • Recommended changes in development, maintenance and system standards, leading to adoption of lean principles that increase team effectiveness and efficiency
  • Translated 50+ wireframes/sketches into working prototypes to refine UI behaviors
  • Created full-stack applications with CRUD functionality with HTML, CSS, JS, and various cloud-servers
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Assistant General Manager

Fuku Burger
04.2016 - 11.2022
  • Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments
  • Assisted with all administrative needs such as recordkeeping, payroll administration, and accounts payable
  • Cultivated positive culture focused on employee empowerment, job satisfaction, and teamwork
  • Enhanced business-wide performance with improved operational procedures and workflows
  • Motivated, trained, and disciplined employees to maximize performance.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.

Assistant General Manager

Instyle Nails
09.2019 - 10.2022
  • Handled all onboarding for new clientele
  • Scheduled and dispersed new and regular clientele for success of all nail technicians
  • Issued payroll and report sales / tip compliance for annual reports

Sales Associate

Swarovski
10.2017 - 02.2018
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs

Front Floor Lead

Panda Express
09.2014 - 10.2016
  • Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
  • Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs

Education

Advanced Honors -

Southwest CTA
Las Vegas, NV
06.2014

General Assembly Software Immersive -

General Assembly
01.2023

Nail Technician -

Cosmetology Institute of Las Vegas
Las Vegas, NV
02.2019

Skills

  • Vietnamese
  • Schedule coordination
  • Leadership
  • Analytical thinking
  • Multitasking

Timeline

Customer Service Representative

Wynnbet
02.2023 - 10.2023

Server / Hostess

Izakaya Go
11.2022 - Current

Participant

General Assembly Software Immersive
10.2022 - 01.2023

Assistant General Manager

Instyle Nails
09.2019 - 10.2022

Sales Associate

Swarovski
10.2017 - 02.2018

Assistant General Manager

Fuku Burger
04.2016 - 11.2022

Front Floor Lead

Panda Express
09.2014 - 10.2016

General Assembly Software Immersive -

General Assembly

Nail Technician -

Cosmetology Institute of Las Vegas

Advanced Honors -

Southwest CTA

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Julie Cao