Diana DeFeo
NASHUA,NH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Traveler Licensed Nursing Assistant
Healthy At Home
Nashua, NH
03.2022 - Current
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Particularly motivated and known for going above and beyond for patients
- Accomplished 3 letters of appreciation month period time
- Ability to delegate tasks to manage workload to excel 7-10 patients daily
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout their life span with consideration of aging processes, human development stages, and culture.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
License Notary Signing Agent
Myself
Nashua, NH
01.2022 - Current
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Exceptional customer service, well-respected, and professionalism
- Used Microsoft word and other software tools to create documents and other communications
- Proficient in Word, Outlook, Excel, Platforms, and Internet applications.
- Maintained 7-10 daily Notary assignments quickly to increase companies volume
- Answered and managed over 25 incoming and outgoing calls while recording accurate messages for distribution to myself
- Administered oath to document signers to obtain affirmation of truth
- Increased customer service by improving credentials, never canceling assignments, and success rates by quickly resolving issues
- Ordered and distributed office supplies while adhering fixed office budget
- Managed and Successfully created platform remote Notaries
- Updated journal with names and dates for permanent record.
- Supported timely and accurate administrative task completion
- Looked for signs of fraud or coercion and refused notarization
- Produced accurate define and scope of work documentation and organized resources to smoothly execute changes
Chiropractic Assistant
Zimmermann's Chiropractic
Manchester, NH
08.2021 - 03.2022
- Greet patients professionally upon arrival appointments
- Managed over 50 calls per day. Mastered point-of-service (POS) computer system for automated appointments. Handled currency and credit transactions quickly and accurately.
- Proficient in software in 2-week period
- Performed clerical duties, such as word processing, data entry, answering phones, filing, emailing, scanning, and faxing
- Prepared, and administered supplements to alleviate patient symptoms
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Efficiently performed insurance verifications, pre-certifications, and pre-authorization functions
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
- Performed electric muscle stimulation, massage, and mechanical traction.
Licensed Nursing Assistant
Grant Associates
Pelham, NH
10.2020 - 11.2020
- Overlooking quadriplegic patient
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Checked supply availability and laid out instruments for bedding, clothing, hygiene products
- Facilitated personal hygiene management & Maintained sponged baths in bed
- Maintained patient stability by checking vital signs, and weight and recording intake and outtake information
- Transported patient Hoyer machine between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding, and ambulation
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Increased customer satisfaction by resolving issues
Licensed Nursing Assistant
Easter Seals, Farnum Center
Manchester, NH
11.2019 - 04.2020
- Compile patient records with accuracy and confidentiality
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained patient stability by checking all vital signs
- Checked supply availability and laid out instruments for Detox department patient rooms
- Monitored company inventory to keep stock levels and databases updated
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Monitored patients specimen samples and drug tests, enter results to effectively alert supervisors of potentially unhealthy changes
- Transported patients between rooms, appointments or testing locations
- Maintained best-in-class standards for individualized care in 25 rooms w/ (3) bed units by continuously checking in with patients and quickly providing care
- Managed to transport medications to 5 other units
- Facilitated personal hygiene management, feeding and ambulation
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Improved operations through consistent hard work and dedication with respecting co-workers and being team player
- Maintained excellent attendance record & Punctuality
Supervisor-License Nursing Assistant
Bedford Nursing and Rehabilitation Center
Bedford, NH
02.2019 - 03.2020
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages, and culture
- Developed and maintained courteous and effective working relationships
- Managed team 5 employees-3rd shift
- Resolved problems, improved operations, and provided exceptional service
- Checked supply availability and laid out instruments for all patient rooms
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Prepared variety of different written communications, reports, and documents to ensure smooth operations
- Worked flexible hours; nights, weekends, and holiday shifts
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment Intake catheters
- Cared for patients with diagnoses such as respiratory failure, diabetes, cancer, Parkinson's disease, muscular dystrophy, Alzheimer’s, incontinent patients, and much more
- Maintained best-in-class standards for individualized care in 29-bed unit by continuously checking in with patients and families and quickly providing care
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
Traveler License Nursing Assistant
MAS Medical Staffing
Manchester, NH
04.2019 - 09.2019
- Maintained best-in-class standards for individualized care in 25-bed unit by continuously checking in with patients and families and quickly providing care
- Facilitated personal hygiene management, feeding, and ambulation
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Proved successful working within tight deadlines and fast-paced atmosphere
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work on time
- Completed paperwork, recognizing discrepancies and promptly addressing resolution
Licensed Nursing Assistant
Greenbriar Next Step Healthcare
Nashua, NH
02.2018 - 04.2019
- Resolved problems, improved operations, and provided exceptional service. Created, managed & operated tight system through patient's family contact & visitations
- HIPAA/Safety/Code of conduct and patient's rights to understand needs and provide excellent service
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Checked supply availability and laid out instruments for all patient rooms
- Maintained energy and enthusiasm in fast pace environment. Improving productivity and supporting teamwork
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages, and culture
- Facilitated personal hygiene management, feeding, and ambulation
- Provide quick care in 29-bed units and transported patients between rooms and dialysis appointments and testing locations
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Maintained excellent attendance record & Punctuality
- Oversaw daily operations to ensure high levels of productivity. Using critical thinking to break down problems
Administrative Assistant Manager
Optimum Building Systems
Litchfield, NH
04.2004 - 12.2012
- Managed 50-plus calls on, 10-line switchboard. Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty and customer satisfaction
- Maintained professional demeanor by staying calm when addressing unhappy angry employees and subcontractors
- Established team priorities, maintained schedules, and monitored performance
- Managed executive calendars to strategically coordinate meetings and appointments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Maintained companies equipment, printers, copiers, and fax machines
- Developed and implemented productivity initiatives, Managed airfare tickets, hotels, rental cars, and meetings
- Performed accounting activities by preparing expense reports, purchase orders, and invoices. Oversaw and created job costs for 2 companies
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Supervised site investigations, OSHA reported issues and escalated those that required further assistance
- Maintained correct verification & paperwork subcontractors provided with valid identification and Social Security numbers lookup
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Business-works software
Education
Adult & Pediatric First Aid - Certified CPR/AED - CPR/AED
American Red Cross
American Red Cross Online02.2022
License Notary Signing Agent - NSA
National Notary Association
Chatsworth, CA01.2022
License NH Phlebotomist - Phlebotomy
Phlebotomy & Safety Training Center
Litchfield, NH08.2021
License Nursing Assitant - License Nursing Assistant
LNA Health Careers, LLC
Manchester, NH08.2017
High School Diploma -
Pinkerton Academy
Derry, NH06.1998
Skills
- Exceptional customer service
- Active Listening
- Administrative Assistant
- Medical office administration
- Organizational know-how
- Communication and Attention to detail
- Documentation, control and Leadership
- Time Management
- Workflow planning/performance improvement
- Critical-creative thinking & Problem Solving
- Positive attitude/Emotional Intelligence
- Caregiver Relations
- Proper Hygiene
Websites
Accomplishments
- Reliable, caring license nursing assistant with 15 + years of experience.
- Caring for elderly and vulnerable adults. Work well with bedridden, physically challenged, and memory-impaired residents.
- Friendly and compassionate, with excellent interpersonal communication skills
- Employee of the month 2 years in a row
Affiliations
- Member of National Notary Association (NNA)
- Professional development and Education
Strengths
- People Skills
- Knowledge & Multi-Tasker
- Fast-Pace Worker
- Body Language
- Good Listener
- Honesty
- Consistency
- Patience
- Empathy & Compassion
- Self Motivation
- Ambitious
- On-going Education
- Inquisitive Personality & Unique
- Exceptional Organization
Timeline
Traveler Licensed Nursing Assistant
Healthy At Home
03.2022 - Current
License Notary Signing Agent
Myself
01.2022 - Current
Chiropractic Assistant
Zimmermann's Chiropractic
08.2021 - 03.2022
Licensed Nursing Assistant
Grant Associates
10.2020 - 11.2020
Licensed Nursing Assistant
Easter Seals, Farnum Center
11.2019 - 04.2020
Traveler License Nursing Assistant
MAS Medical Staffing
04.2019 - 09.2019
Supervisor-License Nursing Assistant
Bedford Nursing and Rehabilitation Center
02.2019 - 03.2020
Licensed Nursing Assistant
Greenbriar Next Step Healthcare
02.2018 - 04.2019
Administrative Assistant Manager
Optimum Building Systems
04.2004 - 12.2012
Adult & Pediatric First Aid - Certified CPR/AED - CPR/AED
American Red Cross
License Notary Signing Agent - NSA
National Notary Association
License NH Phlebotomist - Phlebotomy
Phlebotomy & Safety Training Center
License Nursing Assitant - License Nursing Assistant
LNA Health Careers, LLC
High School Diploma -
Pinkerton Academy
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