Responsible for all operations of the practice and the facility to guarantee seamless service delivery for patients and providers.
Manages all financial aspects of the practice, including budgets, salaries, merits and handles all of the billing, including entering charges, posting all payments, daily deposits and all appeals.
Responsible for all new providers credentialing.
Handles all human resources tasks such as hiring, onboarding, terminating, payroll management, merits and employee relations issues resolution.
Increases staff productivity by providing training, guidance, and performance evaluations.
Boosted practice growth and revenue and successfully expanded the practice with proper marketing, budgeting, utilizing new procedures and adding multiple providers to the practice.
Performs as a liaison between physician and the ACO.
Attends monthly meetings with ACO to stay current with all Hedis/Risks knowledge to make sure providers are coding correctly to meet quality assessments and close all medical gaps.
Serves as OSHA "officer" and is responsible for keeping the facility compliant with all updated safety measures to maintain a safe and efficient work environment.
Negotiates contracts with insurance companies.
Negotiates contracts with vendors for cost-effective procurement of medical supplies and equipment.
Implemented a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
Developed customized reports that allows better tracking of key metrics affecting overall practice performance.
Practice Manager
Carol Minnerop, M.D.
03.2006 - 02.2019
Responsible for all operations of the practice and the facility to guarantee seamless service delivery for patients and providers.
Managed all financial aspects of the practice, including budgets, salaries, merits and handles all of the billing, including entering charges, posting all payments, daily deposits and all appeals.
Handled all human resources tasks such as hiring, onboarding, terminating, payroll management, merits and employee relations issues resolution.
Boosted practice growth and successfully expanded the practice with proper marketing, budgeting, utilizing new procedures.
Served as OSHA "officer" and was responsible for keeping the facility compliant with all updated safety measures to maintain a safe and efficient work environment.
Negotiated contracts with insurance companies.
Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
Handled all billing aspects such as conducting coding, entering charges, posting payments and all appeals.
Handled all credentialing duties for physician with all insurances as well as 3 hospitals.
Assisted patients with enrollment and disenrollment in and out of insurance plans.
Obtained insurance authorizations for necessary procedures and medications when necessary.
Completed all insurance referrals to specialists with multiple insurances.
Medical Biller and Asst Office Manager
City Allergy - Dr. Michael Chandler
03.2002 - 02.2006
Posted all payments and handled all receivables for practice.
Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
Submitted all appeals and claim reviews to insurances.
Ensured timely payments from insurance providers through submission of accurate and complete claims.
Trained new team members in medical billing software, increasing efficiency within the department.
Assisted the office manager with all managerial duties.
Medical Biller, Medical Assistant and Front Desk
Metropediatrics
04.1997 - 03.2002
Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
Ensured timely payments from insurance providers through submission of accurate and complete claims.
Assistant providers with procedures, vaccinations, vital signs, triage and all medical forms.
Answered a hi-volume multi-line phone system
Scheduled appointments
Prepared and distributed all referrals for patients.
Education
Associate of Science - Health Business Administration
Drake Business School
Astoria, NY
06.1998
Skills
Knowledgeable of EMR Systems, E-clinicalworks, Medisoft
Operations Management
Practice Management
Human Resources Management
Financial Operations Oversight
Performance Improvement
HIPAA Compliance
OSHA Compliance
Patient Relations
Revenue Cycle Management
Medical Billing
Credentialing Management
Inventory Management
Healthcare Information Systems
Budgeting and Forecasting
Quality Assurance
Policy and Procedure Development
Referral Management
Electronic Health Records
Strategic Business Planning
Supplies Ordering
Payroll Administration
Bookkeeping
Staff Development
Marketing
Employee Performance
Budgeting Expertise
New Hire Training
Employee Performance Evaluations
Risk Management
Staff Scheduling
Timeline
Practice Administrator
Beth Hanrahan, M.D., LLC
03.2019 - Current
Practice Manager
Carol Minnerop, M.D.
03.2006 - 02.2019
Medical Biller and Asst Office Manager
City Allergy - Dr. Michael Chandler
03.2002 - 02.2006
Medical Biller, Medical Assistant and Front Desk
Metropediatrics
04.1997 - 03.2002
Associate of Science - Health Business Administration