Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Diana E. Auldridge

Jacksonville,NC

Summary

Highly motivated, discipled Marine Corps Veteran with four years of honorable success in office administration. Accomplished hands-on management with 7 years of experience leading, training, and motivating team members in dynamic and demanding work environments. Highly skilled in managing crisis situations, responding to emergency calls, and providing emotional support. Committed to creating a safe environment where individuals can be heard without judgement or stigma, advocate and support Marines through transitions. Ability to develop and implement strategies that will increase awareness and provide resources to every individual. Expert experience and knowledge in training and briefing executive level leadership, planning and execution of complex and high risk, dynamic mission sets. Professionally trained in the Marine Corps Planning Process, Military Decision-Making Process and Rapid Response Planning Process. Expertly handles complaints, inquires, and service questions to meet needs and correct problem. Well-versed in policies, procedures, and standards. Meets tight deadlines, highly organized, proactive, and punctual with team-orientated mentality.

Overview

11
11
years of professional experience

Work History

Customer Care Coordinator

Lions Club Industries
Jacksonville, NC
08.2023 - Current
  • Implemented strategies that increased productivity while reducing costs associated with supply distribution operations.
  • Worked closely with other departments to coordinate supply distribution during emergencies.
  • Oversaw operational processes and procedures, developing strategies to improve productivity and standardize sales, purchasing, supply chain, distribution channels, manufacturing and resourcing operations.
  • Established relationships with vendors, suppliers, and distributors to optimize supply chain management operations.
  • Participated in cross-functional teams working on projects related to supply chain management.
  • Conducted research on commodities, such as prices, supply, demand and other factors influencing the commodity markets.
  • Coordinated with suppliers to ensure timely delivery of goods.
  • Communicated with vendors regarding product availability, price changes, or other issues impacting supply chain operations.
  • Monitored stock levels and identified trends in demand patterns to inform purchasing decisions.
  • Delivered training sessions on the usage of Microsoft Dynamics AX applications.
  • Analyzed business processes to identify areas for improvement utilizing Microsoft Dynamics AX functionality.
  • Utilized advanced software programs such as Microsoft Dynamics AX for data entry, tracking progress and generating reports.

PATIENT CARE COORDINATOR

PURE MEDICAL AESTHETICS LLC.
Rapid City, SD
02.2022 - 07.2023
  • Facilitated effective care delivery by relaying critical details between patients and healthcare teams.
  • Executed analytics and data entry tasks
  • Maintained confidentiality while overseeing patient account management.
  • Answer patient calls, emails and questions, provided patient consultation and recommended treatments to include cost of service and payment options with the patient
  • Scheduled in/out patient appointments
  • Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Listen to patients needs to ensure they are being addressed and educate patient on medical procedures and conditions
  • Improved quality, reliability, and uniformity of equipment and procedures
  • Provided assistance and supervision for patients, ensuring the safety of patients
  • Work with a team of psychiatrist and nurses to offer patients need
  • Work alongside Psychiatric Black Hills Mental Health LLC
  • To assist in health care processing
  • Explained policies, procedures and services to patients.
  • Scheduled evaluations and procedures for patients.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.

  • Monitored patient progress and updated care plans in consultation with medical staff.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Responded promptly to any emergency situations that arose within the facility.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Drafted educational brochures and informative newsletters for patients and staff.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Organized and led patient care meetings with healthcare teams to discuss treatment plans.
  • Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from clinic setting.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.

GENERAL MERCHANDISE CLERK

TARGET
Rapid City, SD
11.2021 - 02.2022
  • Assisted Spanish-speaking clients to enhance customer retention.
  • Collaborated effectively with buyers, suppliers, stores and distributors.
  • Managed workload on a daily basis to meet company objectives and exceed sales expectations.
  • Received incoming shipments, checked for accuracy against purchase orders, and stocked inventory accordingly.
  • Wrote up reports summarizing daily sales figures or other pertinent information as requested.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Compared merchandise invoices to items actually received.
  • Processed customer payments using cash registers or POS systems.
  • Resolved conflicts between customers regarding product returns or exchanges professionally.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Organized backroom area by stacking boxes neatly on pallets and labeling merchandise correctly.
  • Helped customers locate products and processed special orders for customers seeking out-of-stock items.
  • Maintained store shelves by restocking items, removing damaged goods, and organizing products according to established procedures.
  • Assisted in training new employees on proper store procedures.
  • Verified inventory levels of existing stock and placed orders for new merchandise as needed.
  • Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
  • Conducted periodic cycle counts of store inventory to ensure accuracy of records.
  • Assisted management team with special projects such as creating visual merchandising displays or reorganizing shelving units.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Operated stand-up rider forklift and pallet jack to transport heavy loads.
  • Conducted regular inventory audits to prevent stock discrepancies.
  • Performed daily price checks on select items in order to ensure accuracy of pricing information.

BEAUTY ADVISOR

JHS SALES AND SERVICES LLC.
Okinawa, JP
08.2020 - 07.2021
  • Maximized sales growth through effective upselling strategies.
  • Consistently exceeded sales targets.
  • Welcomed customers daily, addressed inquiries, assisted with purchase decisions, and delivered outstanding customer service.
  • Ensured accuracy in maintaining sales and inventory records.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Researched current trends in beauty industry while staying informed about new technologies available.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Provided makeup lessons to clients seeking to improve their personal makeup skills.
  • Advised clients on skincare routines to enhance makeup application and longevity.
  • Provided makeup services for weddings, proms and other special events.
  • Organized inventory of cosmetics and supplies according to expiration dates.
  • Attended trade shows, conventions, workshops and seminars related to cosmetology field.
  • Conducted demonstrations at cosmetic counters to promote new products.
  • Conducted makeup trials to ensure client approval before special events.
  • Matched foundation and concealer perfectly to various skin tones and types.
  • Ensured sanitation and cleanliness of all makeup tools and workspaces.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Built positive client relationships and guided clients through treatments.
  • Recommended home care regimen for desired results.
  • Developed a thorough understanding of available services by participating in training sessions.
  • Applied lotions, creams and tonics directly to client skin and advised on at-home use.

ADMINISTRATIVE SPECIALIST

U. S. MARINE CORPS
Okinawa, JP
08.2016 - 08.2020
  • Supervised administrative and clerical functions in the areas of general administration, personnel administration, operational administration, manpower administration, and legal administration
  • Administratively monitored 500 positions manpower for accountability and proper staffing
  • Advised Company Commanders on current guidance, regulations and policies and directly communicated with the Battalion Commander on all administrative programs and provided monthly informational updates
  • Performed internal and external inspections, audits, and process improvements
  • Utilized two Human Resource Information Systems (HRIS) in accordance with Privacy Act
  • Operated Marine Corps Total Force System (MCTFS) to manage pay and entitlements, training and development requirements related to equal opportunity, safety, operational security, records management, and workplace conduct
  • Reported attendance using Marine Online platform; tracked performance evaluations, physical fitness requirements, and formal feedback for 500 service members
  • Patrolled military facilities premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
  • Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Supervised seven Marines who provided administrative support to over 500 personnel combined
  • Escorted Marines through every step in sexual assault process, medical, counseling, legal, investigation, and judicial
  • Monitored performance and ensure compliance with safety, job training, and physical fitness
  • Provided assistance to address issues that would potentially impact Marines, families, and the unit
  • Supported Marines and their family members through hardship and empowered skill development and resiliency
  • Arranged opportunities for volunteer growth to create a stronger unit cohesion and so, volunteers can develop new skill sets
  • Increased socialization by coordinating unit sponsored events, installation and community events to increase local connections
  • Responsible for creating and maintaining records for all Marine activities and assignments in the unit to include Marines’ family point of contact
  • Planned and executed family readiness events and socials to include holiday parties, Marine Corps balls, monthly volunteer events, military spouse appreciation events
  • Served as a liaison between unit families and the command
  • This was accomplished by contacting family members of new joins, and email update remainders to all families and soliciting feedback
  • Conducted monthly Command Team meetings
  • Prepared budget and reported all financial records to the command

SALES ASSOCIATE

FOREVER 21
Los Angeles, CA
10.2014 - 07.2016
  • Consistently offered exceptional customer service while guiding purchase decisions.
  • Earned commendation for promptly resolving complaints on the first call.
  • Executed daily department tasks such as stocking, creating merchandise displays, pricing markdowns, inventory control and processing transactions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Coordinated with buyers and designers to create attractive layouts that showcased current trends.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
  • Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

CARE GIVER

TENDER TOUCH HOMECARE
Los Angeles, CA
09.2014 - 07.2015
  • Promoted the well-being and social skills of child with autism.
  • Observe child's behavioral variations and update parents.
  • Utilized psychological and emotional insights to foster a secure and welcoming atmosphere.
  • Maintained confidentiality over child and family information
  • Practice CPR and First Aid in case of emergencies
  • Helped patient complete therapy and engaged in activities
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Accompanied patients to medical and counseling appointments.
  • Provided crisis intervention services to patients in need.
  • Developed individualized therapeutic plans for patients based on their mental health needs.
  • Collaborated with psychologists or therapists in working with patient treatments.
  • Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
  • Assessed patient behavior, reactions and responses to treatment plans.

Education

Bachelors of Science - Psychology

University of Maryland
College Park, MD, United States
05.2023

Corporal’s Course - Leadership Training

United States Marine Corps
Okinawa, JP
01.2017

Sharepoint Basic Site Manager -

United States Marine Corps
Okinawa, JP
01.2017

Defense Travel System Management -

Okinawa, JP
01.2017

Some college - Criminal Justice, Sociology

West Los Angeles College
Culver City, CA, United States
06.2016

Police Orientation and Preparation Program -

Los Angeles, CA
06.2016

Diploma -

Los Angeles High School
Los Angeles, CA
01.2014

Skills

  • Active listening skills
  • Data Retention Management
  • Workforce Skill Enhancement
  • Project Execution
  • Media Relations
  • Operations management and supervision
  • Healthcare regulations
  • Supply management
  • Office administration
  • Clerical and filing support

Professional References

  • Monica Senftner, Pure Medical Office Manager, 605-389-0909, monia@puremedaesthetics.com
  • Keiko Kawamura, JHS Sales Manager, +81 090-686-1975, kkawamura@jhssales.net
  • Teresa Ontiveros, USMC Supervisor, 214-923-5501, teresablanks@yahoo.com

Timeline

Customer Care Coordinator

Lions Club Industries
08.2023 - Current

PATIENT CARE COORDINATOR

PURE MEDICAL AESTHETICS LLC.
02.2022 - 07.2023

GENERAL MERCHANDISE CLERK

TARGET
11.2021 - 02.2022

BEAUTY ADVISOR

JHS SALES AND SERVICES LLC.
08.2020 - 07.2021

ADMINISTRATIVE SPECIALIST

U. S. MARINE CORPS
08.2016 - 08.2020

SALES ASSOCIATE

FOREVER 21
10.2014 - 07.2016

CARE GIVER

TENDER TOUCH HOMECARE
09.2014 - 07.2015

Bachelors of Science - Psychology

University of Maryland

Corporal’s Course - Leadership Training

United States Marine Corps

Sharepoint Basic Site Manager -

United States Marine Corps

Defense Travel System Management -

Some college - Criminal Justice, Sociology

West Los Angeles College

Police Orientation and Preparation Program -

Diploma -

Los Angeles High School

Similar Profiles

CREATE PROFILE
Diana E. Auldridge