Diana E. Contreras
Chula Vista,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
San Ysidro Health Center Behavioral Health
2013.10 - 2016.03
- Answered multi phone lines
- Obtained and input patient demographics
- Scanned and verified patient’s insurance
- Faxed documentation
- Scheduled and coordinated medical appointments
- Greeted patients and visitors
- Collected co-pays and deductibles
- Reviewed patient medical records for completeness, accuracy and regulatory compliance
- Released information to individuals, agencies in compliance with appropriate regulations
- Filed and retrieved medical records
- Pulled medical records for patient appointments
- Assembled medical records
- Responsible for training new employees
- Maintained an updated knowledge of all government payers
- Verified insurance eligibility
- Arranged prescription refills for patients
- Prepared bank deposits
- Referral processing
- Generated daily productivity reports
Research Assistant & Patient Access Representative
San Ysidro Health Center LUNA Study
2012.09 - 2013.09
- Greeted patients and visitors
- Scheduled medical appointments
- Arranged prescription refills for patients
- Data entry
- Obtained and input patient demographics
- Verified insurance eligibility
Medical Assistant
San Ysidro Health Center HIV Clinic
2009.03 - 2012.08
- Roomed patients
- Collected vital signs
- Obtained patient history
- Assisted with PAP smears, lumbar punctures, and biopsies
- Collected specimen samples and prepare cultures
- Requested and obtained laboratory test results
- Performed EKG’s
- Performed ear lavage
- Administered injections
- Administered TB tests
- Prepared sterile procedures
- Maintained medical records
- Copied scanned and faxed documents
- Answered multi phone lines
- Scheduled, confirmed appointments
- Referral processing
- Coordinated for medical coverage (Ryan White Program)
- Interpreting English/Spanish
- Reviewed patient medical records for completeness, accuracy and regulatory compliance
- Provided wound care as directed
- Performed bedside minor surgery assisting
- Updated and maintained vaccine and medication inventory
- Ordered medical and office supplies
- Arranged prescription refills for patients
- Maintained rooms clean and stocked
Medical Assistant
Adult Medicine
2009.01 - 2009.02
- Verified insurance eligibility
- Prepared bank deposits and super bills
- Scheduled and coordinated appointments
- Arranged prescription refills for patients
- Reviewed patient medical records for completeness, accuracy and regulatory compliance
- Greeted and roomed patients
- Collected vital signs
- Performed EKG’S
- Performed urinalysis
- Administered injections
- Performed glucose tests and PT/INR testing
- Performed wound care procedures as directed
- Administered TB tests and Cultures
- Maintained exam rooms clean and stocked
Administrative Assistant/Customer Service Representative
Office 2000
2005.04 - 2008.05
- Answered multi phone lines
- Prepared daily reports
- Prepared bank deposits
- Input of orders into company system
- Invoiced orders
- Mailed statements
- Assisted accounts receivable personnel
- Provided exceptional customer service
- Inventory control
Sales Representative/ Cashier
Off Fifth, Saks Fifth Avenue Outlet
2006.06 - 2007.08
- Responsible for fine jewelry department
- Inventory control and special projects as assigned
- Assisted customers with inquiries regarding merchandise
- Created and maintained jewelry files
- Delivered reliable Customer Service to quickly resolve customer issues and complaints
- Received and processed all payments according to standard procedures
- Greeted customers including answering phones and directing customer inquiries to appropriate party
- Balanced cash register
Education
Medical Assistant Certification -
United Education Institute
Chula Vista, CA01.2009
Diploma -
Southwest High School
San Diego, CA08.2000
Skills
- Patient Registration
- Fee Collection
- Scheduling
- Multi-Line Telephone Systems
- Phone and Email Etiquette
- Referral Coordination
- 35 WPM Typing Speed
- Medical Terminology
- Verbal and Written Communication
- Exceptional customer service
- Bilingual in Spanish and English
- Punctual and Hardworking
- Flexible
- Teamwork
Certification
Medical Assistant Certification
Timeline
Patient Access Representative
San Ysidro Health Center Behavioral Health
2013.10 - 2016.03
Research Assistant & Patient Access Representative
San Ysidro Health Center LUNA Study
2012.09 - 2013.09
Medical Assistant
San Ysidro Health Center HIV Clinic
2009.03 - 2012.08
Medical Assistant
Adult Medicine
2009.01 - 2009.02
Sales Representative/ Cashier
Off Fifth, Saks Fifth Avenue Outlet
2006.06 - 2007.08
Administrative Assistant/Customer Service Representative
Office 2000
2005.04 - 2008.05
Medical Assistant Certification -
United Education Institute
Diploma -
Southwest High School
Medical Assistant Certification
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