Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana Elizabeth Farris

Fort Lauderdale,FL

Summary

Diligent Leader with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and collaborating in teambuilding inititatives. Previous extensive experience in hospitality and customer service fields with desire to reenter the hospitality workforce.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Human Resources Manager

XTec, Incorporated
02.2016 - 07.2024
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs, and constructive feedback.

Customer Service Team Member

Whole Foods Market Inc
11.2016 - 06.2021
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.

Front of The House Internship

Island Hospitality
07.2015 - 11.2015
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined check-in procedures for improved efficiency and reduced wait times.
  • Implemented upselling strategies that resulted in increased room revenue and overall profitability.
  • Managed front desk operations, effectively handling reservations, cancellations, and special requests.
  • Increased repeat bookings through exceptional customer service and personalized guest interactions.
  • Provided support to restaurant staff during peak hours, enhancing dining experiences for guests.
  • Coordinated with maintenance teams to address facility issues in a timely manner, minimizing disruptions for guests.

Pre-Arrival Concierge

Lansdowne Resort Destination Hotels &.Resorts
05.2014 - 08.2014
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Education

BBA - Hospitality Management

Georgia Southern University
Statesboro, GA
12-2015

Skills

  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Hospitality and Guest Service
  • Customer Engagement
  • Relationship Building
  • Attention to Detail
  • Time Management
  • Excellent Communication

Certification

  • Senior Professional in Human Resources (SPHR) - HR Certification Institute.
  • Servsafe Food Handler's Certification
  • Prior Top Secret Security Clearance US Department of Homeland Security

Timeline

Customer Service Team Member

Whole Foods Market Inc
11.2016 - 06.2021

Human Resources Manager

XTec, Incorporated
02.2016 - 07.2024

Front of The House Internship

Island Hospitality
07.2015 - 11.2015

Pre-Arrival Concierge

Lansdowne Resort Destination Hotels &.Resorts
05.2014 - 08.2014

BBA - Hospitality Management

Georgia Southern University

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Diana Elizabeth Farris