Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Erika Guerra

San Antonio,TX

Summary

Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.

Overview

22
22
years of professional experience

Work History

Registrar

Warren High School - NISD
02.2021 - Current
  • Perform clerical/secretarial tasks under general guidance of professional personnel including preparation of correspondence, reports and requisitions.
  • Maintain physical and computerized records of students' cumulative folders.
  • Process new student records and requesting transcripts.
  • Receive records from other schools and build student historical records once received from (T-REX).
  • Process and transmit requests for student information, including student transcripts for colleges and universities (T-REX).
  • Calculate grade point averages and class rank.
  • Assist campus administration and counselors with the preparation of reports and student information.
  • Prepare records/reports for microfilming to include purged files.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured accurate student records by diligently maintaining and updating information in the database.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.

Attendance Secretary

Murnin Elementary - NISD
04.2012 - 02.2021
  • Customer Service
  • Perform student registrations.
  • Process and input daily attendance per district procedures
  • Maintain and file student enrollment/withdrawal documents.
  • Compile documents and reports for 6 month audit cycles per year.
  • Process requests from other school districts for withdrawn student records.
  • Provide attendance reports as needed to campus administrators.
  • Assist parents with early check out of students and attendance questions.
  • Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.

Office Clerk

Brauchle Elementary School - NISD
09.2011 - 04.2012
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Supported staff on special assignments and ad hoc projects.

Assistant Administrative Secretary

Lake Flato Architects
01.2004 - 01.2010
  • Complete daily logs for employees.
  • Assist to other departments.
  • Greet and direct visitors to proper routes.
  • Prepare a conference room for large meetings.
  • Managed inventory levels of office supplies, reducing costs by identifying opportunities for bulk ordering discounts.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Some College (No Degree) - Business Administration

San Antonio College
San Antonio, TX

Calhoun High School
Port Lavaca, TX
05.1993

Skills

  • Competencies Include: MS Word, Excel, Power Point, Outlook, Google Docs
  • Skills: Bilingual, Strong Interpersonal Skills, Ability to Work Under Pressure, Time Management, Organized, Dependable, Adaptability, Teamwork

Languages

Spanish
Native or Bilingual

Timeline

Registrar

Warren High School - NISD
02.2021 - Current

Attendance Secretary

Murnin Elementary - NISD
04.2012 - 02.2021

Office Clerk

Brauchle Elementary School - NISD
09.2011 - 04.2012

Assistant Administrative Secretary

Lake Flato Architects
01.2004 - 01.2010

Some College (No Degree) - Business Administration

San Antonio College

Calhoun High School

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