Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Flores Aleman

El Cajon,CA.

Summary

I am a graduate of the University of California, San Diego, where I earned a Bachelor’s in Sociology with a concentration in Law and Society and a minor in Ethnic Studies. Currently, I work as a paralegal at a dynamic, small law firm specializing in workers’ compensation claims, where I efficiently manage case files and provide critical administrative support. As an organized and dedicated paralegal I have a proven track record of delivering exceptional customer service in fast-paced, high-pressure environments. I bring a keen attention to detail, strong decision-making skills, and a strong ability to manage multiple, concurrent tasks effectively. My self-motivated work ethic enables me to thrive both independently and within a team setting, ensuring high-quality outcomes and client satisfaction. With hands-on experience in workers’ compensation, civil litigation, and wills and trusts, I possess strong skills in legal writing, case organization, and project management. I am adept at conducting thorough legal research, collecting witness statements, and organizing legal documentation to support case progression. In addition, I have extensive experience working with diverse populations, ensuring that all clients are represented equitably and effectively. I am committed to enhancing case outcomes through meticulous preparation, solid communication, and a proactive approach to resolving client issues.

Overview

8
8
years of professional experience

Work History

Paralegal

The Sexton Law Firm
06.2024 - Current
  • Enhanced case efficiency by meticulously organizing and maintaining legal documents, files, and correspondence to ensure quick access and streamlined case management.
  • Supported counsel in preparing responses to discovery requests, gathering necessary documentation, and ensuring all required information was accurately provided.
  • Facilitated communication among clients, opposing counsel, and court personnel, ensuring timely and effective updates on case progress.
  • Improved document management by implementing a robust file organization system, resulting in quicker retrieval of essential materials and reducing the risk of oversight.
  • Ensured compliance with court rules and deadlines by preparing and submitting legal filings with precision, ensuring all documents were filed within required timeframes.
  • Streamlined client communication by promptly and professionally managing inquiries, improving responsiveness, and fostering stronger client relationships.
  • Assisted in preparing settlement proposals and agreements, supporting attorneys in negotiating favorable terms and ensuring the best possible outcome for the client

Paralegal/Hearing Representative

Banker's Hill Law Firm
03.2021 - 05.2024
  • Coordinated the Workers' Compensation and principal attorneys’ calendars, ensuring no conflicts among client conferences, court deadlines, depositions, and hearings.
  • Managed high-volume phone and email communications, as well as all incoming and outgoing mail and faxes, to support seamless office operations.
  • Maintained both paper and electronic filing systems, efficiently routing documents and managing case files to support attorney preparedness and document integrity.
  • Played a key role in developing and implementing improved administrative procedures, increasing department efficiency.
  • Fostered strong client relationships by responding promptly to inquiries and consistently going above and beyond to meet special or urgent requests.
  • Prepared and submitted legal filings in accordance with court rules and strict deadlines, ensuring procedural compliance and preventing delays.
  • Improved case outcomes by organizing and maintaining legal documents, drafting routine pleadings, motions, and affidavits, and supporting attorneys throughout trial preparation.
  • Conducted detailed factual investigations and witness interviews to aid in case development and discovery.
  • Produced strategic summary reports from discovery materials to assist with mediation, settlement negotiations, and pretrial planning.
  • Supported attorneys at depositions, hearings, mediations, and trials, assisting with presentation of evidence and in-court logistics.
  • Conducted cost-effective legal research using LexisNexis, Westlaw, and other resources, reducing reliance on outside services and saving firm resources.
  • Drafted legal memoranda summarizing research findings, contributing directly to case strategy and legal argument development.
  • Kept current with relevant changes in workers’ compensation laws and procedures through ongoing professional education, webinars, and legal seminars.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.

Sales specialist

Home Depot
01.2018 - 06.2022
  • Drove sales and lead generation across multiple specialty departments, consistently closing potential sales and exceeding performance targets.
  • Delivered exceptional, customer-focused service by educating clients on product features and benefits to align with individual needs and preferences.
  • Built rapport with diverse customer segments through active listening, personalized recommendations, and upselling tailored solutions.
  • Conducted in-depth product demonstrations, addressed concerns, and effectively overcame objections to increase conversion rates.
  • Maintained expert-level knowledge of product lines and promotions to provide timely, relevant information and boost overall sales potential.
  • Achieved and surpassed monthly sales quotas, directly contributing to the company’s revenue growth and departmental success.
  • Cultivated long-term relationships with customers by learning individual preferences and ensuring consistent follow-up communication.
  • Resolved customer inquiries and feedback with professionalism, escalating complex issues as needed to maintain customer satisfaction.
  • Adapted selling strategies to align with each customer’s unique needs, preferences, and behaviors to maximize engagement and loyalty.
  • Monitored competitor offerings and market trends to identify new opportunities for differentiation and value proposition enhancement.
  • Partnered with marketing teams to execute targeted campaigns that aligned with sales initiatives and business goals.
  • Delivered persuasive sales presentations that clearly communicated the value and benefits of products and services to prospective clients.
  • Provided ongoing support to existing customers, ensuring a high level of satisfaction and fostering repeat business.
  • Strengthened client relationships through proactive communication and effective issue resolution, driving customer retention.
  • Designed and implemented strategic sales plans that increased revenue and enhanced overall market presence.

Cashier

Jack And The Box
06.2017 - 10.2017
  • As a cashier I learned to adapt to a fast paced working environment
  • While being in this work setting multitasking was needed to perform exceptional customer service.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Associate of Arts - Criminal Justice

Grossmont College

High School Diploma -

Helix Charter High School

Bachelor of Arts - Sociology-Law And Society

University Of California San Diego

Skills

  • Assertive
  • Analytical
  • Case Management
  • Legal Research/Writing
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Conflict Resolution
  • Advocacy for Justice
  • Negotiation & Mediation
  • Oral Advocacy

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Paralegal

The Sexton Law Firm
06.2024 - Current

Paralegal/Hearing Representative

Banker's Hill Law Firm
03.2021 - 05.2024

Sales specialist

Home Depot
01.2018 - 06.2022

Cashier

Jack And The Box
06.2017 - 10.2017

High School Diploma -

Helix Charter High School

Associate of Arts - Criminal Justice

Grossmont College

Bachelor of Arts - Sociology-Law And Society

University Of California San Diego