Diana G Abney
Morrison,CO
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Meticulous [Job Title] with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
45
45
years of professional experience
Work History
Hostess
Red Lobster
06.2013 - 05.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess/Floor Manager
Blue Duck Bistro
03.2001 - 09.2006
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
- Created employee schedules to align coverage with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Line Server/Cashier
Furr's Cafeteria
05.1994 - 01.1996
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Line Server/Vegetable Cook/Salad Maker
Wyatt's Cafeter
04.1990 - 10.1991
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Prepared and cooked vegetable per instructions and set the line
- Prepared and made salads per instructions and set the line
Line Server
Furr's Cafeteria
09.1982 - 09.1983
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Opened and closed food lines serving items such as [Item], [Item] and [Item].
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Cross-trained in [Area] and [Area] to provide maximum support to team members.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Served food according to temperature, safety and presentation guidelines.
- Cleaned and sanitized surfaces, tools and equipment.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
Proofreader
Denver Water Board
07.1974 - 12.1975
- Researched content and grammatical issues to check accuracy of information.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Revised work to identify missed mistakes before completing assigned assignments.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Used style guidelines to make accurate changes and comply with ideal structure.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Line Server
Wyatt's Cafeteria
10.1972 - 12.1973
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Opened and closed food lines serving items such as [Item], [Item] and [Item].
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Cross-trained in [Area] and [Area] to provide maximum support to team members.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Served food according to temperature, safety and presentation guidelines.
- Cleaned and sanitized surfaces, tools and equipment.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO06.1974
Skills
- Bill Computation
- Patron Support
- Wheelchair Support
- Multi-Line Telephone Systems
- Guest Satisfaction
- Dining Reservations
- Guest Inquiries
- Restroom Servicing
- Warm and Friendly
- Table Bussing
- Cash and Transaction Handling
- Customer Loyalty
Work Preference
Work Type
Part TimeLocation Preference
On-SiteLanguages
English
Timeline
Hostess
Red Lobster
06.2013 - 05.2017
Hostess/Floor Manager
Blue Duck Bistro
03.2001 - 09.2006
Line Server/Cashier
Furr's Cafeteria
05.1994 - 01.1996
Line Server/Vegetable Cook/Salad Maker
Wyatt's Cafeter
04.1990 - 10.1991
Line Server
Furr's Cafeteria
09.1982 - 09.1983
Proofreader
Denver Water Board
07.1974 - 12.1975
Line Server
Wyatt's Cafeteria
10.1972 - 12.1973
High School Diploma -
Abraham Lincoln High School