Diana G Micochero
Las Vegas,NV
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
23
23
years of professional experience
Work History
Luxury Resourcer Personal Shopper
Self-employeed
Las Vegas , NV
02.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Store Manager
Jessica McClintock
Palm Beach Gardens, FL
02.2004 - 03.2009
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
Custom Car Designer
Self-employeed
Davie, FL
04.2002 - 07.2004
- Identified potential problems with existing car designs and proposed solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor of Arts - Dance
NYU School of Dance
New York, NY06-1993
Skills
- Customer service
- Visual merchandising
- Problem solving
- Time management
- Good Telephone Etiquette
- Organization
- Excellent communication
- Teamwork and collaboration
- Troubleshooting
- Leadership
- Inventory management
- Employee training
- Supply restocking
- Friendly, positive attitude
Affiliations
- I am a challenge driven individual
- I love fashion and appreciate the workmanship that goes into production. As well as a fond appreciation for the history and the inspirations.
- I enjoy pilates, walking my dogs and just having fun
Timeline
Luxury Resourcer Personal Shopper
Self-employeed
02.2024 - Current
Store Manager
Jessica McClintock
02.2004 - 03.2009
Custom Car Designer
Self-employeed
04.2002 - 07.2004
Bachelor of Arts - Dance
NYU School of Dance
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