Dianah Apaez
San Antonio,TX
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance. Resourceful Marketing Manager recognized for enhancing corporate marketability through progressive electronic and print marketing tools. Sound understanding of corporate messaging and online tactics to promote campaigns. Detail-oriented approach to cultivating contacts and sample data. Creative Marketing Manager with expertise in both online and direct mail marketing campaigns and strategy. Solid understanding of digital marketing and website analytics. Recognized for quickly understanding customer needs and consistently delivering timely and cost-effective solutions.
Overview
12
12
years of professional experience
Work History
Account Manager, Marketing
Creswell Wrecker Service
San Antonio, TX
06.2019 - 10.2021
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Maintained accurate records of correspondence with and from tenants.
- Oversaw daily operations, maintenance and administration of various properties.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Used conflict resolution skills to quickly resolve issues among residents.
Account Manager, Marketing
Bexar towing
San Antonio, TX
01.2015 - 10.2018
- Represented company at local and trade association meetings to promote products.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Developed marketing strategies based on corporate objectives and market trends.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Coordinated marketing events for showcasing product and service offerings.
- Collected and analyzed market research data for use in forecasting.
Dispatcher
Bexar Towing
San Antonio, TX
02.2014 - 01.2015
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Central Checkout Manager
HEB Grocery Store
San Antonio, TX
01.2010 - 08.2013
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Grocery Checker
HEB Grocery Store
San Antonio, TX
05.2009 - 01.2011
- Scanned customer purchases and worked to streamline transactions.
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
- Understood and followed oral and written directions.
Education
Some College (No Degree) -
St. Philip's College
San Antonio, TXSkills
- PeopleSoft
- Budget Administration
- Partnership Development
- Social Media Marketing
- Data Analytics
- Customer Acquisition
- Customer Relationship Management (CRM)
- Staff Management
- Go-to-market strategy development
- Strategic Planning
- Marketing and advertising
- Business Development
Timeline
Account Manager, Marketing
Creswell Wrecker Service
06.2019 - 10.2021
Account Manager, Marketing
Bexar towing
01.2015 - 10.2018
Dispatcher
Bexar Towing
02.2014 - 01.2015
Central Checkout Manager
HEB Grocery Store
01.2010 - 08.2013
Grocery Checker
HEB Grocery Store
05.2009 - 01.2011
Some College (No Degree) -
St. Philip's College
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