Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dianah Tello

Dianah Tello

Haltom City,TX

Summary

Dynamic Customer Service Specialist with proven expertise at Quorum International LLC, enhancing customer satisfaction through exceptional problem-solving and active listening. Recognized for improving customer retention rates by delivering tailored solutions and maintaining professional communication. Proficient in data entry and complaint resolution, fostering long-term client relationships through trust and understanding.

Overview

26
26
years of professional experience

Work History

Customer Service Specialist

Quorum International LLC
10.1999 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.

Accounting Clerk

Quorum International LLC
10.1999 - 09.2009
  • Input high volume of monthly invoices with consistent accuracy.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Entered figures using 10-key calculator to compute data quickly.

Education

No Degree - Accounting And Finance

Tarrant County College
Fort Worth, TX
02-2006

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Price quotes
  • Complaint resolution
  • De-escalation techniques
  • Data entry
  • Computer proficiency
  • Active listening
  • Professional telephone demeanor
  • Clerical support
  • Microsoft outlook
  • Product and service solutions
  • Product knowledge

Languages

Spanish

Timeline

Customer Service Specialist

Quorum International LLC
10.1999 - Current

Accounting Clerk

Quorum International LLC
10.1999 - 09.2009

No Degree - Accounting And Finance

Tarrant County College

Similar Profiles

CREATE PROFILE