Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dianah Tello

Dianah Tello

Haltom City,TX

Summary

Dynamic Customer Service Specialist with proven expertise at Quorum International LLC, enhancing customer satisfaction through exceptional problem-solving and active listening. Recognized for improving customer retention rates by delivering tailored solutions and maintaining professional communication. Proficient in data entry and complaint resolution, fostering long-term client relationships through trust and understanding.

Overview

26
26
years of professional experience

Work History

Customer Service Specialist

Quorum International LLC
10.1999 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.

Accounting Clerk

Quorum International LLC
10.1999 - 09.2009
  • Input high volume of monthly invoices with consistent accuracy.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Entered figures using 10-key calculator to compute data quickly.

Education

No Degree - Accounting And Finance

Tarrant County College
Fort Worth, TX
02-2006

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Price quotes
  • Complaint resolution
  • De-escalation techniques
  • Data entry
  • Computer proficiency
  • Active listening
  • Professional telephone demeanor
  • Clerical support
  • Microsoft outlook
  • Product and service solutions
  • Product knowledge

Languages

Spanish

Timeline

Customer Service Specialist

Quorum International LLC
10.1999 - Current

Accounting Clerk

Quorum International LLC
10.1999 - 09.2009

No Degree - Accounting And Finance

Tarrant County College