Dianah Wells-Wilson
Battle Creek,MI
Overview
19
19
years of professional experience
Work History
IDT Administrative Assistant
Senior Care Partners PACE
01.2020 - Current
- In the pass 2 years; I transitioned from Community Support Administrative Assistant to Inter-Disciplinary Team Administrative Assistant.
- Created and maintained databases to track and record participants data.
- Processed participants request accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks.
- Built and maintained excellent participant relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Care Plan management for participants.
- Complete Advanced Action Notice for Denial of Service/Service Delivery Request denial letters.
- Assigning, monitoring and requesting repair/replacement of grandpads or participants.
- Schedule and Monitor staff flow on Assessment Day for new enrollees.
Certified Nursing Assistant
Senior Care Partners PACE
09.2014 - 01.2020
- Answered call lights and supported participants comfort and safety while in the bathroom or shower.
- Promoted good oral and personal hygiene by aiding participants with shaving, bathing, and teeth brushing.
- Checked participants vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with participants.
- Participated in fun group activities with participants to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for participants unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Administrative Assistant to Director
MI Works!
09.2008 - 03.2014
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Updated spreadsheets and databases to track, analyze, and reports on finances.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled and facilitated Workshops (resume writing, making an email account and Microsoft Word) for job seekers.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between job seekers and counselors to maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Administration Assistant to CEO
Battle Creek Community Foundation
01.2005 - 06.2008
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and coordinated conferences and monthly meetings.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Education
Certified Medical Administrative Assistant - Business Administration
Kellogg Community College
Battle Creek, MI07.2014
Skills
- Multitasking and Time Management
- Process Optimization
- Microsoft Windows
- PC Proficiency
- Microsoft Outlook
- Data Entry Documentation
- Risk Management
- Prioritization
- Meeting Minutes
- Phone Call Answering
- Excel Spreadsheets
- Detailed Meeting Minutes
- Customer Service
- Administrative Procedures
Timeline
IDT Administrative Assistant
Senior Care Partners PACE
01.2020 - Current
Certified Nursing Assistant
Senior Care Partners PACE
09.2014 - 01.2020
Administrative Assistant to Director
MI Works!
09.2008 - 03.2014
Administration Assistant to CEO
Battle Creek Community Foundation
01.2005 - 06.2008
Certified Medical Administrative Assistant - Business Administration
Kellogg Community College
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