Nancy Hurtado
Atwater,CA
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Quality-driven Pusher with over 3 years' of experience in Trucking industry. Proficient in inspecting product loads for accuracy and safely moving items around the warehouse for timely and complete delivery. Methodical and organized leader with excellent freight forwarding and logistics management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TRUCK DISPATCHER
HURTADO LLC
2021.02 - Current
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Utilized customer feedback to improve customer service.
- Managed customer accounts and invoicing.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Lab Technician
LIBERTY PACKING
2020.05 - 2020.11
- Researched new methods and techniques to improve laboratory procedures.
- Recorded and analyzed data to produce reports of results.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Coordinated and managed laboratory projects and experiments.
- Monitored and documented safety standards to verify compliance.
- Tested Tomato Peel, all types of tomato
Medical Assistant
Dr Fernandez Office
2019.01 - 2020.10
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
High School Diploma -
Buhach Colony High School
Atwater, CA06.2021
Skills
- Transportation Management
- Operational Efficiency
- Driver Coordination
- Staff Development
- Yard Management
- Work Crew Dispatching
- Dispatch of Drivers
- Recordkeeping Requirements
- Billing Statements
- Resolving Shipping and Delivery Problems
- Process Orders
- Professional Relationships
- Office Supplies and Inventory
- Message and Work Order Transfer
- Monthly Inventory
- Written and Oral Communications
- Team Collaboration
- Efficient Train Movement
- Customer Inquiries
- Detailed Meeting Minutes
- Effective Communication
- Workflow Processes
- Territory Management
- Industry Best Practices
- Client Correspondence
- Issue Resolution
- Dispatcher Monitoring
- Work Order Entry
- Learning Strategies
- Reading Comprehension
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
TRUCK DISPATCHER
HURTADO LLC
2021.02 - Current
Lab Technician
LIBERTY PACKING
2020.05 - 2020.11
Medical Assistant
Dr Fernandez Office
2019.01 - 2020.10
High School Diploma -
Buhach Colony High School
- [Area of certification], [Company Name] - [Timeframe]
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