Diana Ivette Santiago Zayas
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Club Counselor
Hilton Grand Vacations
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered approximately 40 customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs
Contracts Supervisor
Holiday Inn Club Vacations
10.2018 - 05.2019
- Ensured accurate documentation of change orders to minimize potential disputes or conflicts.
- Optimized procurement processes by identifying areas for improvement and implementing necessary changes.
- Enhanced communication between departments by providing regular updates on contract status and potential issues.
Contract Processor II
Holiday Inn Club Vacations
11.2017 - 10.2018
- Enhanced contract processing efficiency by streamlining workflows and implementing best practices.
- Conducted regular audits of existing contracts to identify opportunities for renegotiation or renewal.
- Managed database of contracts, ensuring easy access and retrieval as needed for various departments.
Education
High School Diploma -
Colonial High School
Orlando, FL04.2001
Skills
- Client Relationship Building
- Travel research
- Sales
- Hotel Accommodations
- Data Entry
- Microsoft
- Front Desk
- Customer Service
- Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Club Counselor
Hilton Grand Vacations
01.2024 - Current
Contracts Supervisor
Holiday Inn Club Vacations
10.2018 - 05.2019
Contract Processor II
Holiday Inn Club Vacations
11.2017 - 10.2018
High School Diploma -
Colonial High School
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