Diana J. Chavez
Phoenix,Az
Summary
Top candidate with gift for connecting with people, demonstrating strong ability to communicate effectively and empathetically in diverse situations. Bilingual professional with a proven track record in customer service and logistics. Highly collaborative, always willing to lend hand and work as part of team, as well as independent to achieve goals. Effective in navigating and negotiating various scenarios with patience ensuring satisfaction and safety. Adept at creating positive and welcoming environment, making every interaction pleasant and efficient.
Overview
17
17
years of professional experience
Work History
Driver
White Cap Construction Supply Inc.
01.2024 - Current
- Maintained valid license, insurance and registration to adhere to federal regulations
- Provided excellent customer service throughout delivery process
- Developed strong relationships with customers by providing courteous service
- Completed daily routes in accordance with customer delivery expectations
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
- Applied problem-solving skills to address customer complaints and issues
- Loaded and unloaded cargo in accordance with safety protocols
- Conducted vehicle inspections before and after trips
- Obtained signatures from clients after deliveries to verify order completeness and accuracy
- Transported pallets and packages to designated warehouse locations for shipment
Independent Contractor (Delivery Driver)
Amazon Flex App
01.2021 - 01.2024
- Routed Using GPS, Delivering (Smiles) Amazon Packages
- Routed Using Next Stop, To Safely Picked Up Covid Test Samples, Delivered to Sonora Quest Labs
- Routed Using GPS To Pick Up & Deliveries of Food, Tires and Home Rebuilding Materials Valley Wide
- Communicated with customers to ensure timely and accurate deliveries
Associate Mobility Advisor
Bristol Global Mobility
08.2017 - 04.2023
- Managing and Processing Data Entry of Incoming Relocation Authorizations from Clients, with Attention to Detail, While Making 1st Phone Calls to Transferees, Scheduling and Emailed Appointment Invite
- Maintaining Data Integrity, Completion of Required Data and Clear Communication with Bristol's Clients and Internal Teams
- Answering Incoming Calls and Route Appropriately to the Correct Person; be the Voice of Bristol for all Customers, Clients, Partners and Employees
- Tracking and Documenting Real Estate Transactions
- Conducting Audits of Data, General Reporting and Distribution Responsibilities for Operational Functions
- Assisting Mobility Advisors, Backup As Needed, Participating in Team Meetings, Training New Team Members, Assistance in all Areas to Aid in Bristol's Success
- Various office administration functions throughout the day, clerical and Administrative Duties Along With Training and Learning Relocation Industry Related Business Aspects
- Backup to Service Delivery Support Specialist/Receptionist
- All other Duties, as Assigned
Office Admin/Biller
E3 Diagnostics MSR West
01.2014 - 11.2016
- Answer multi-line phone system, transfer calls to respected recipient
- Closed Jobs / Invoiced Customers
- Customer Service
- Accounts Receivable
- Collections
- Support of 2 Regional Sales Managers
- Handling of Quotes and Requisitions
- Correspondence with Equipment Manufacturers Both Via Telephone/Email
- Placing Equipment, Part and Supply orders
- Shipping/Receiving/Tracking Orders/Shipments
- Scheduling Calibration/Repair Appointments
- Dispatch to Technicians
- Troubleshoot Customer concerns
- Data Entry, Fax, File, Scan, Outlook Email, Process of Branch Office Packet in/out
- Petty Cash Expenses
Chef
Marriott
10.2012 - 10.2013
- Serve Safe Certified & Food Handlers Card
- Prepped for shift(s)
- Cooked Breakfast and Dinner in expedient manner (time sensitive)
- Cooked all foods to temp and quality of standard
- Cooked buffet style meals for corporate meetings
- Served Customers
- Responsible for sanitizing cooking equipment
- Washed dishes
Receptionist
Flouresco Lighting and Signs
08.2011 - 06.2012
- Maintained Phoenix Corporate Front Office as well as Phoenix Branch office
- Greet clients, customers and potential employees
- Inbound/Outbound calls
- Processed inbound/outbound inter office correspondence, U.S Postal Mail & all major couriers
- Inspect inventory, place supply orders for both Corporate and Phoenix Branch office
- Fax, File, Copy, Scan & Data Entry
Operations Coordinator
Top Grading
10.2007 - 01.2008
- Coordinated daily Service Schedule for Grading, Water Trucks, and Bin Placement/Removal
- Updated Excel Spreadsheet work requests for several major home builders
- Correspondence via Fax, Outlook Email and Telephone
- Data Entry, Fax, Filing, multi-line phone system
Education
Culinary Arts -
Phoenix Community College
05.2010
Veterinary Assistant -
Long Technical College
05.2003
General Studies -
North High School
01.1993
Skills
- Bilingual English/Spanish
- 50 WPM
- 10 Key by touch
- Attention to Detail
- Fast Learner
- Easily Acclimates to Change
- Microsoft Outlook
- Elite Fishnet
- Votaw Service Scheduler
- Microsoft Excel
- Microsoft Word
Databasesystems
- Microsoft Outlook
- Elite Fishnet
- Votaw Service Scheduler
- Microsoft Excel
- Microsoft Word
Languages
Spanish
Native or Bilingual
Timeline
Driver
White Cap Construction Supply Inc.
01.2024 - Current
Independent Contractor (Delivery Driver)
Amazon Flex App
01.2021 - 01.2024
Associate Mobility Advisor
Bristol Global Mobility
08.2017 - 04.2023
Office Admin/Biller
E3 Diagnostics MSR West
01.2014 - 11.2016
Chef
Marriott
10.2012 - 10.2013
Receptionist
Flouresco Lighting and Signs
08.2011 - 06.2012
Operations Coordinator
Top Grading
10.2007 - 01.2008
Veterinary Assistant -
Long Technical College
General Studies -
North High School
Culinary Arts -
Phoenix Community College
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