Diana K Fernandez
Pflugerville,TX
Summary
Obtain employment as a customer service agent where I can use my highly-motivated attitude, bilingual and customer service skill. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with the desire to take on new challenges, in a manner that will enhance my skills and my employer's practice.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber
Austin, TX
10.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Cashier Team Lead
Flyrite Chicken
Austinburg, TX
02.2017 - 10.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Finance Assistant
Discovery Auto Sales
Austin
10.2014 - Current
- Assist the finance manager with the financing of customers
- Contact customers when they have defaulted in their payments
- Check deals to approve they are in compliance.
Customer Service Agent
Gilla Corporation
Austin
08.2012 - 11.2013
- Explaining DPS ticket surcharges to customer in both English and Spanish
- Presenting payment options to callers in both languages
- Updating computer information
- Working variable shifts.
Day Porter
Professional Janitorial Services
Austin, Texas
12.2011 - 08.2012
- Cleaned and sanitized rooms in office buildings
- Maintained supplies
- Worked specialized cleanup jobs PRN.
Education
Associate of Science -
Austin Community College
Austin, TX05-2025
High School Diploma -
Manor Excel Academy High School
08-2011
Graduate, Medical Assistant Program -
College of Health Care Professions
01.2011
Skills
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Account updating
- Call Management
- Product Knowledge
- Delivery Scheduling
- Credit card payment processing
- Problem Resolution
- Calendaring
- Complaint Handling
- Call Center Operations
- Technical Support
- Staff Training
- Grammar
- Typing proficiency
- Microsoft Office Suite
- Receiving support
- Professional telephone demeanor
- Dispute Resolution
- Product Education
- Positive and professional
- Payment Processing
- Microsoft PowerPoint
- Computer Proficiency
- Follow-up skills
- Customer Education
- Pharmacology
- First Aid Trained
- HIPAA Trained
- Data Entry NDC
- Medisoft
- Multi-line Phone System
- Customer Service
- Patient History
- Patient Care
- Scheduling
- Patient Education
- Patient Charting
- Microsoft Word
- ICD-9CM/CPT Coding
- Equipment Operation
- Quality Assurance
- Order Verification
- Payment Collection
- Excellent sense of direction
- Attention to Detail
- Courteous and polite demeanor
- Client Relationship Management
- Exceptional written and verbal communication skills
- Time management skills
- Complex Problem-Solving
- Database Management
- Punctual and Reliable
- Positive Attitude
- Dependable and reliable
- Problem-Solving
- Teamwork and Collaboration
- Documentation And Reporting
- Fluent in Spanish
Certification
- BLS for HealthCare Providers (CPR/AED) - American Heart Association
- Certified Medical Assistant - American Association of Medical Assistant
Languages
Bilingual English/Spanish (speak, read and write both languages)
References
References available upon request.
Timeline
Delivery Driver
Uber
10.2023 - Current
Cashier Team Lead
Flyrite Chicken
02.2017 - 10.2023
Finance Assistant
Discovery Auto Sales
10.2014 - Current
Customer Service Agent
Gilla Corporation
08.2012 - 11.2013
Day Porter
Professional Janitorial Services
12.2011 - 08.2012
Associate of Science -
Austin Community College
High School Diploma -
Manor Excel Academy High School
Graduate, Medical Assistant Program -
College of Health Care Professions