Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana K Gutierrez

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.


Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2025 - Current
  • Lead daily store operations by supervising baristas and supporting store manager.
  • Handle cash management, deposits, and safe counts while ensuring register accuracy.
  • Manage inventory, delegate tasks, and ensure compliance with food safety and cleanliness standards.
  • Resolve escalated customer issues with professionalism to maintain brand loyalty.

Barista Trainer

Starbucks, Barista
01.2022 - 02.2025
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.

Barista

Starbucks, Barista
10.2021 - 02.2025
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Cashier

World's Biggest Dinosaurs
10.2020 - 07.2021
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.

Ice Cream Server

Sweetosaur
10.2020 - 07.2021
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.

Education

Bachelor of Science in Design - Graphic Design

Arizona State University
06-2027

High School Diploma -

Banning High School
06-2020

Skills

  • Leadership experience
  • POS System Operation
  • Food Preparation
  • Cleanliness standards
  • Barista mentoring
  • Cash handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
02.2025 - Current

Barista Trainer

Starbucks, Barista
01.2022 - 02.2025

Barista

Starbucks, Barista
10.2021 - 02.2025

Cashier

World's Biggest Dinosaurs
10.2020 - 07.2021

Ice Cream Server

Sweetosaur
10.2020 - 07.2021

Bachelor of Science in Design - Graphic Design

Arizona State University

High School Diploma -

Banning High School

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