DIANA L. GUERRERO
Calexico,CA
Summary
Reliable individual seeking employment, by providing exceptional customer service and optimal assistance to the company for mutual benefit.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
R.L. Jones
10.2021 - 03.2022
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Follow communication guidelines, policies and procedures
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints (via email, telephone or in person)
Office Manager
TRR Logistics INC
03.2021 - 02.2022
- Dispatch, routing, and tracking transportation of hazardous material trailers
- Perform the accounting for all the office and employer’s needs
- Daily maintained and updated a detailed report of all freight and logistics movements
- Print Shippers, Bill of Loading, Invoices, crossing letters, and a variety of documents
- Archive all documents physically and electronically
- Maintain a clean and safe workspace
- Support the company with anything that is requested to improve the operation and administration
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Front Desk Receptionist
ReActivate Physical Therapy
01.2020 - 03.2020
- Coordinated schedules, meetings, and property visits and put information in a special system
- Facilitated clear communication between clients, employees, and management and directing calls daily
- Provided professional reception service and managed front waiting room, ensuring clients were always comfortable
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Education
Data analyst certificate, new horizons
11.2021
Skills
- Bilingual: Written/Spoken English and Spanish
- Ability to adapt to a fast paced environment with minimal supervision
- Work well under pressure with minimal errors
- Maintain high standards of excellence
Timeline
Customer Service Specialist
R.L. Jones
10.2021 - 03.2022
Office Manager
TRR Logistics INC
03.2021 - 02.2022
Front Desk Receptionist
ReActivate Physical Therapy
01.2020 - 03.2020
Data analyst certificate, new horizons