Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANA L. GUERRERO

Calexico,CA

Summary

Reliable individual seeking employment, by providing exceptional customer service and optimal assistance to the company for mutual benefit.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

R.L. Jones
10.2021 - 03.2022
  • Maintain customer accounts and record account information
  • Oversee customer financial accounts and process customer adjustments
  • Follow communication guidelines, policies and procedures
  • Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints (via email, telephone or in person)

Office Manager

TRR Logistics INC
03.2021 - 02.2022
  • Dispatch, routing, and tracking transportation of hazardous material trailers
  • Perform the accounting for all the office and employer’s needs
  • Daily maintained and updated a detailed report of all freight and logistics movements
  • Print Shippers, Bill of Loading, Invoices, crossing letters, and a variety of documents
  • Archive all documents physically and electronically
  • Maintain a clean and safe workspace
  • Support the company with anything that is requested to improve the operation and administration
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Front Desk Receptionist

ReActivate Physical Therapy
01.2020 - 03.2020
  • Coordinated schedules, meetings, and property visits and put information in a special system
  • Facilitated clear communication between clients, employees, and management and directing calls daily
  • Provided professional reception service and managed front waiting room, ensuring clients were always comfortable
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

Education

Data analyst certificate, new horizons
11.2021

Skills

  • Bilingual: Written/Spoken English and Spanish
  • Ability to adapt to a fast paced environment with minimal supervision
  • Work well under pressure with minimal errors
  • Maintain high standards of excellence

Timeline

Customer Service Specialist

R.L. Jones
10.2021 - 03.2022

Office Manager

TRR Logistics INC
03.2021 - 02.2022

Front Desk Receptionist

ReActivate Physical Therapy
01.2020 - 03.2020

Data analyst certificate, new horizons
DIANA L. GUERRERO