Summary
Overview
Work History
Education
Skills
Timeline
Generic
Diana Hanline

Diana Hanline

Oakland,MD

Summary

Motivated Retail Wireless Consultant with 13.5 years' experience in cultivating sales tactics and wireless knowledge. Accomplished in leveraging current promotions to increase product and service sales. Friendly and willing to coach customers and answer questions while moving purchasing decisions. Highly motivated individual that possess the ability to multi-task with a strong work ethic.

Overview

44
44
years of professional experience

Work History

Retail Wireless Consultant

US Cellular Wireless
12.2009 - Current
  • Working directly with customers, uncovering their needs for service as well as being able to articulate information in professional manner.
  • Top Sales Person -#1 & 2 in Mid Atlantic Region
  • Extensive knowledge of various services offered by Company.
  • Assist customers with setting up their service.
  • Making cold calls to potential customers and work within software to track leads.
  • Maintained level of confidentiality with customer information
  • Collect payments from customers and manage personal accounts.
  • Working within three (3) software applications.
  • Troubleshooting any and all issues customers may have with their account, personal devices.
  • Assist customers in transferring sensitive information to new device.
  • Working within software to pre-order devices for customers.
  • Set monthly goals to meet requirements of job.
  • Answering calls coming into store to assist customers
  • Being able to multi-task when working with customers
  • Cash Management - responsible for opening store with proper amount of starting cash. Closing store and taking accountability that drawer is counted correctly and making cash deposits
  • Checking in inventory and stocking products
  • Complete required training classes weekly

Manager

Long & Foster Resort Rentals/A&A Resort Rentals
05.1988 - 09.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and owners.
  • Communicated clearly with employees to keep everyone on same page and working toward established business goals.
  • Onboarded new employees with training and new hire documentation.
  • Managed all marketing for Resort Rentals as well as produced Vacation Rental Guide showcasing all properties available for rent.
  • Met with prospective home owners to take ownership of managing their property.
  • Developed pricing structure for all vacation rental properties based on 5 season.
  • Oversee and developing new programs to drive business to our area
  • Organized many programs to create key profitability structure for company
  • Set up yearly bonus for all employees based on their performance.
  • Corresponded with all owners on key changes to manage their properties more effectively
  • Balance and manage checkbooks for business
  • Ordering supplies and promotions products

Receptionist/Personal Assistant

Mountaineer Log & Siding
01.1987 - 05.1988
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.
  • Personal assistant to owner. Managed her schedule set appointments and making sure she was where she needed to be
  • Maintained multiple checking accounts and balanced same Accounts monthly.
  • Paying of all invoices for accounts and maintaining long term properties
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to answer and direct high volume of calls as well as showing of model home
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained confidentiality of information regarding clients and company.
  • Organized, maintained and updated information in computer databases.

Office Manager

Western Maryland Associates
06.1979 - 07.1987
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Created and updated records and files to maintain document compliance.
  • Performed research to collect and record industry data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

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Education

High School Diploma -

Southern Garrett High School
Oakland, MD
06.1979

Skills

  • Customer Service
  • Strong Work Ethic
  • Multi tasking
  • Motivated
  • Team Player
  • Cold Calling
  • Letter writing
  • Creative
  • Customer Advocacy
  • Microsoft Word, Excel
  • Customer Needs Assessment
  • Effective Customer Communication

Timeline

Retail Wireless Consultant

US Cellular Wireless
12.2009 - Current

Manager

Long & Foster Resort Rentals/A&A Resort Rentals
05.1988 - 09.2009

Receptionist/Personal Assistant

Mountaineer Log & Siding
01.1987 - 05.1988

Office Manager

Western Maryland Associates
06.1979 - 07.1987

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High School Diploma -

Southern Garrett High School

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Diana Hanline