DIANA L. SILVERIO
Pasco,WA
Summary
Operations manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Results-driven while improving processes and increasing productivity. Bringing solid understanding of industry trends, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
OPERATIONS MANAGER
Foundations At Kadlec
08.2022 - Current
- KADLEC FOUNDATION & TRI‐CITIES CANCER CENTER
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
DEVELOPMENT OFFICER
KADLEC FOUNDATION & TCCC
10.2021 - 08.2022
- Identified investment opportunities, threats and challenges to accurately forecast company budget.
- Defined and integrated roles, responsibilities, and processes for business team and data management organization.
- Created brochures, invitations, cards and other event and marketing materials.
- Generated accounting and financial reports, charts and forecasts.
- Drove PaperSave data storage and business tools, effectively managing developers and providing guidance throughout development lifecycle.
- Utilized ground-up approach to integrating CRM resources to optimize resource and time allocation.
DEVELOPMENT SPECIALIST
KADLEC FOUNDATION
03.2020 - 10.2021
- Established and maintained highly effective relationships with Donors and Corporate Sponsors to drive growth.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Filed 990 tax returns, remittance statements and payroll deductions promptly to conform to predetermined standards.
- Collaborated with Blackbaud, design analysts and others to understand business and industry requirements for database integration.
- Recorded and distributed minutes of meetings to reflect format and level of detail determined.
- Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
FRONT OFFICE ASSISTANT
KADLEC REGIONAL MEDICAL CENTER
08.2019 - 03.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
Fiscal Support Specialist
MEDICINE DIVISION OF ALLERGY & INFECTIOUS DISEASES
11.2016 - 06.2019
- Developed, implemented and maintained internal standards, processes and routines based on group requirements.
- Reviewed monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Supported program managers in providing procedural training on finance and accounting.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
Agricultural Field Worker
AGRICULTURAL SEASONAL
06.2015 - 06.2017
- Used machetes and pruning shears to shear tree tops and limb tips, increasing limb health and improving overall shape.
- Utilized and followed proper techniques for planting and harvesting to maximize crop growth.
- Weeded gardens and pruned plants and trees to keep areas clean and organized.
- Cleaned, sorted and packaged produce in preparation for market.
- Coordinated with other laborers to provide efficient work flow and keep tasks prioritized.
- Inspected fields, plants and crops for signs of pests and disease.
- Drove tractors and operated agricultural machinery to complete agricultural and farm tasks.
COMMUNITY OUTREACH
LA RAZA COMMISSION
10.2016 - 06.2017
- Developed presentations for public events, community groups and school assemblies.
- Connected individuals with available and relevant resources.
- Wrote content for newsletters, social media pages and informational packets.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Partnered with local organizations to expand access to social and community services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Monitored program performance and outcomes for successful delivery of services.
Internship Student
Center For Communication Difference & Equity
09.2015 - 06.2016
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Participated in workshops and presentations related to projects to gain knowledge.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Supported with creating project marketing materials to promote services.
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Liaised between multiple business divisions to improve communications.
- Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
Education
Bachelor of Arts - Political Science
POLITICAL, UNIVERSITY OF WASHINGTON
Seattle, WA06.2019
High School Diploma -
WAHLUKE HIGH SCHOOL
Mattawa, WA06.2015
Skills
- Business Planning
- Contract Development
- Recruiting and Hiring
- Negotiation
- Interpersonal Communications
- Staff Training
- Report Generation
- Policy and Procedure Implementation
- Productivity Improvement
- Business Development Understanding
- Contract Administration
- Project Management
- Performance Monitoring and Evaluation
- Process Improvement
- Budgeting and Cost Control
- Purchasing and Procurement
- Team Leadership
- Microsoft Office Suite Expertise
Languages
Spanish
Native or Bilingual
Timeline
OPERATIONS MANAGER
Foundations At Kadlec
08.2022 - Current
DEVELOPMENT OFFICER
KADLEC FOUNDATION & TCCC
10.2021 - 08.2022
DEVELOPMENT SPECIALIST
KADLEC FOUNDATION
03.2020 - 10.2021
FRONT OFFICE ASSISTANT
KADLEC REGIONAL MEDICAL CENTER
08.2019 - 03.2020
Fiscal Support Specialist
MEDICINE DIVISION OF ALLERGY & INFECTIOUS DISEASES
11.2016 - 06.2019
COMMUNITY OUTREACH
LA RAZA COMMISSION
10.2016 - 06.2017
Internship Student
Center For Communication Difference & Equity
09.2015 - 06.2016
Agricultural Field Worker
AGRICULTURAL SEASONAL
06.2015 - 06.2017
Bachelor of Arts - Political Science
POLITICAL, UNIVERSITY OF WASHINGTON
High School Diploma -
WAHLUKE HIGH SCHOOL