Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Diana L. Thar

Diana L. Thar

Team Lead
Surprise,AZ

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Team Leader

Lexington Law Firm
Phoenix , AZ
07.2015 - 05.2023


  • 8 years’ experience with sales/up sales needed to retain new and established clients
  • Top Team Lead in multiple areas of the business
  • Built strong relationships with customers through positive attitude and attentive response.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Conducted trainings/team meetings and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Team Leader

Teletech/Hyundai Motor America
Phoenix, AZ
07.2011 - 07.2015
  • Quality and Assurance, coaching
  • Special projects (Project OS)
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted team with operational policies and procedures to drive services.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Education

High School Diploma -

Cactus Shadows High School
Cave Creek, AZ
09.1985 - 06.1988

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Skills

Exceptional people skills, de-escalation skillsundefined

Timeline

Team Leader

Lexington Law Firm
07.2015 - 05.2023

Team Leader

Teletech/Hyundai Motor America
07.2011 - 07.2015

High School Diploma -

Cactus Shadows High School
09.1985 - 06.1988

Maricopa Community Colleges - Paradise Valley Community College

Maricopa Community Colleges - Rio Salado Community College

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Diana L. TharTeam Lead