Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Lenis

Diana Lenis

Orlando,FL

Summary

Dynamic Training Consultant with over 10 years of corporate training experience, dedicated to transforming organizational learning through innovative training solutions. Proven track record of collaboration with high volume businesses in designing and delivering modernized training programs that bring overall enhancement at all levels. Dedicated to building a quality-driven approach that enhances employee performance and aligns with business objectives. Expert at revealing training needs and delivering impactful strategies that empower teams and enhance organizational success.

Overview

16
16
years of professional experience

Work History

Clinical Training Consultant

Accredo Specialty Pharmacy
04.2015 - Current
  • Work collaboratively in development of new clinical programs with product Development team, Pharma Implementation team and Account Management team.
  • Participate in cross-functional task force and special projects (MS Care Enhancement: Nurse 1st, Kaizen Event -Telephonic Nursing Program Revenue Optimization, Clinical Operations TRC Optimization).
  • Lead project management for work group.
  • Maintain a system of record that provides the ability to: measure training scores, identify program and individual trends, and identify educational opportunities to the leadership team.
  • Design, develop, and deliver training to address identified needs or gaps in performance or knowledge.
  • Develop trainings to support new hire, recurrent, tactical, customer service and client specific programs, which are delivered through a variety of medium to support the business need (classroom, webcasts, etc.).
  • Develop training material and post-tests to ensure level of competency.
  • Develop, maintain, and monitor the Annual Clinical training schedule, to ensure clinical team members understanding of components of diseases, therapies and medications that team members may encounter.
  • Assist with the review of clinical content within internal assessment screens; make recommendations for improvement and minimal impact to the team.
  • Regularly liaise with training facilitators and others to ensure alignment of training offerings, tools, and resources.
  • Communicate changes in training, updates changes in the Policy and Procedures, Job aids, or reference documents that impact the Clinical Services Department.
  • Maintain and update training materials for clinical programs, policies and accreditation standards.
  • Recorded videos and wrote instructions to facilitate online and remote training programs.
  • Developed new and improved training programs.
  • Facilitated virtual, in-person and blended learning sessions.
  • Designed and delivered web-based, self-directed learning materials.

Pulmonary Arterial Hypertension (PAH) Registered Nurse

Curascript Specialty Pharmacy
07.2009 - 04.2015
  • Telephonically performing clinical assessment of PAH patients including REMS and ADE documentation.
  • Documenting the assessment, counseling and/or any clinical intervention in maintaining the patient clinical records.
  • Clinical counseling on PAH therapies (Adcirca, Revatio, Tracleer, Letairis, Tyvaso and Remodulin).
  • Telephonically training and counseling patients to ensure therapy compliance and persistency.
  • Assessing a patient’s compliance with their prescribed therapy regimen.
  • Providing assistance with the use, assembly and troubleshooting infusion devices and inhalation devices.
  • Aiding and assisting patients and families by utilizing all resources to help those with financial needs.
  • Continuous communication with patient, families and referral sources with status updates.
  • Calling physicians for additional clinical data.
  • Maintaining communication between specialty pharmacy and therapy HUB.
  • Clinical resource for the PAH team support staff.
  • Supporting recommendations from the PAH sales staff and PAH nurse educators.
  • Maintaining clinical documentations to meet guidelines of government and commercial payers.
  • Mentor to new hire clinical staff.
  • Creating training tools to maintain required training to clinical staff.

Registered Nurse

Plasma and Hemophilia
09.2010 - 12.2012
  • Telephonically performing clinical assessment of IVIG and Hemophilia patients including risk map and ADE documentation.
  • Telephonically performing clinical assessment for home health agencies.
  • Documenting the assessment, counseling and/or any clinical intervention in maintaining the patient clinical records.
  • Clinical resource for the Plasma and Hemophilia team support staff.
  • Supporting recommendations from the Hemophilia nurse educators.
  • Providing assistance with troubleshooting infusion.

Education

Master’s in Business Administration - Project Management

University of Hartford
West Hartford, CT
01-2026

Bachelor’s Degree - Nursing (BSN)

Holy Family University
Philadelphia, PA
01.2007

Skills

  • Proficient in Microsoft Office applications
  • Excellent oral and written communication skills
  • Bi-Lingual (Spanish)
  • Self-motivated
  • Extensive experience with meeting facilitation
  • Effective training facilitating skills
  • Extensive experience in RA&I, Endocrine, Hep C, HIV, Transplant, Multiple Sclerosis and Pulmonary Arterial Hypertension Disease process
  • Extensive experience in Plasma/IVIG Therapy

Languages

Spanish
Native or Bilingual

Timeline

Clinical Training Consultant

Accredo Specialty Pharmacy
04.2015 - Current

Registered Nurse

Plasma and Hemophilia
09.2010 - 12.2012

Pulmonary Arterial Hypertension (PAH) Registered Nurse

Curascript Specialty Pharmacy
07.2009 - 04.2015

Master’s in Business Administration - Project Management

University of Hartford

Bachelor’s Degree - Nursing (BSN)

Holy Family University

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