DIANA M. SIERRA
Boca Raton,FL
Summary
Results driven thought leader with 30+ years experience in various sectors of the health care and public health industry, including but not limited to 340B and contract pharmacy and maternal and child health epidemiology and policy.
Specializing in relationship building and developing operational processes to grow revenue and achieve business goals. Collaborator, team builder and mentor able to grow successful teams and relationships across business units. Effective and persuasive point of escalation for customer base serving as mediator, facilitating solutions that meet or exceed customer expectations while still aligned with business goals.
Overview
33
33
years of professional experience
Work History
Vice President, Contract Pharmacy Partnership Operations
Sentry Data Systems (SDS)
02.2017 - Current
- Develop and maintain strong relationships with pharmacy partner executives to ensure continued growth of partnership and product adoption
- Provide exceptional customer service to pharmacy partners
- Reduce attrition and churn in contract pharmacy partners
- Supervise and mentor 10+ Contract Pharmacy Account Executives
- Strengthen and develop strong team of Account Executives
- Liaised with Product Management & Development, IT and Customer Support Teams and the legal department to guarantee that contract pharmacy partners reach their growth and revenue goals
- Develop department SOPs and P&Ps
- Led and provided expertise to tiger teams and leadership committees
- Identify key contract pharmacies for partnership and collaboration to ensure retention and continued revenue growth
- Serve as escalation point for customers and contract pharmacy partners
- Identify define and develop strategies targeting contract pharmacy growth and customer success.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Established performance goals for department and provided methods for reaching milestones.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Director Contract Pharmacy Sales & Operations – 340B (remote)
Sentry Data Systems (SDS)
01.2014 - 01.2017
- Developed and maintained relationships with pharmacy chain executives to identify new revenue generating opportunities
- Tracked and monitored client revenue generation; identify issues related to reduced revenue and develop correction action plans
- Developed and tracked retail contract pharmacy sales pipeline
- Developed and prepared reports related to projections and actual revenue, pipelines and upsells, among others
- Signed on over 500 contract pharmacies in 2012, over 600 in 2013-2015, generating over $10M in revenue and unprecedented growth in history of Sentry Data Systems
- Provided 340B retail and hospital-owned pharmacy expertise to covered entity clients and pharmacies
- Developed……..”………….,.,…… for clients around developing a 340B contract pharmacy network and operating the 340B program in their hospitals
- Led and provided expertise to the Pharmacy Service Agreement Committee tasked with developing and maintaining accurate the agreement between hospitals and contract pharmacies
- Presentation development and public speaking in live and web-based forums in the form of presentations to clients and pharmacies regarding Sentry Data Systems' services and internally to different departments as part of training
- Served as the 340B contract pharmacy liaison and expert internally and to clients
- Collaborated with legal, implementation, customer success, communications and marketing to support and improve client services
- Developed strategies for increasing revenue growth and reducing time to revenue recognition.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Contract Pharmacy Services Specialist – 340B (remote)
Sentry Data Systems (SDS)
01.2011 - 01.2012
- Identify and create contract pharmacy network for clients and liaise between client and contract pharmacies
- Identify new & potential contract pharmacy network opportunities (local, regional, national chains) Facilitate and coordinate the contract negotiations process, completion of the contract pharmacy process and prepare accounts for transfer to the implementation department
- Maintain all records in Salesforce
- Advise clients on any Office of Pharmacy Affairs regulations affecting contract pharmacy
- Provide contract pharmacy education on 340B program and product demonstrations
- Provide on-site support to clients participating in contract pharmacy process.
- Served as a mentor for junior staff members, offering guidance on best practices while promoting team cohesiveness and collaboration within workplace.
- Assisted in development and implementation of training programs for new employees, ensuring proper onboarding and adherence to business processes.
- Participated in continuous professional development activities to stay current on industry trends, regulations, and best practices.
- Contributed to increased customer satisfaction through exceptional service and timely resolution of issues or concerns.
- Implemented innovative solutions for workflow improvements that led to increased productivity among team members without sacrificing quality of care provided to patients.
Faculty, College of Arts & Sciences
University of Phoenix
01.2010 - 01.2011
- Teaching SCI/163 Health and Wellness to first year students
- Teaching Nutrition to second year students
- Lesson planning, class discussion, power point development, grading and coaching students at all levels.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
Referral Verification Specialist – 340B (remote)
Sentry Data Systems (SDS)
01.2009 - 01.2011
- Manage day-to-day operations of Referral Verification Queue for covered entities
- Reach out and engage physician offices to confirm professional referral relationships
- Troubleshoot questions or problems that may arise at Disproportionate Share Hospitals/Federally Qualified Health Center sites Work closely with Sentry Data Systems IT Department to ensure continuous quality control.
- Built and managed relationships with key clients and partners to drive growth.
- Developed and implemented systems to track customer feedback and satisfaction.
- Collected, arranged, and input information into database system.
Director of Administration
Dade County Dental Research Clinic D/B/A Community Smiles
01.2008 - 01.2010
- Develop and implement policies and procedures to sustain organization
- Resource development including cultivating funding sources (such as corporations and private donors), securing grant awards, planning and deployment of special events, development of relevant fee for service opportunities and other initiatives
- Data analysis, presentation/organization and reporting to funders, Board of Directors and community leaders as needed/required
- Ensure compliance with relevant state and federal law and professional requirements related to provision of dental services to indigent patients, dental licensing and continuing education requirements
- Formulate, recommend and implement financial policies and procedures, including accounting, internal controls, financial reporting, budget development and administration, purchasing and contract administration; perform routine bookkeeping functions
- Plan, administer and direct all human resources functions, including recruitment/employment, training, compensation, benefits, labor relations, and employee relations; monitor compliance with all applicable city, state and federal regulations and statutes.
- Supported timely and accurate administrative task completion.
Director of Planning/ Research and Planning Manager
Healthy Start Coalition of Miami-Dade, Inc
01.2006 - 01.2008
- Ensure funding, development, and monitoring of Healthy Start and other contracts, grants and programs conducted within established objectives
- Direct and coordinate planning, development and implementation of policies, programs and practices in support of operating functions of Coalition
- Oversee and direct inventory controls, purchasing and receipt of all promotional materials, educational materials, electronics and office supplies
- Liaison to Florida Department of Health and Miami-Dade County Health Department
- Responsible for identification of successful marketing strategies; development of media campaigns; selection and purchasing of promotional materials; major event planning and coordination
- Oversee network and IT functioning of organization, including staff training and security protocols
- Supervise staff on various State and privately projects, including staff supervision, research, and implementation and planning activities
- Develop, implement and direct Coalition research activities, and ongoing data collection and analysis
- Develop grant proposals to secure funds for programs aimed at improving prenatal and infant health outcomes.
- Brought in over $1M in funding for development projects by writing and submitting grant requests.
- Oversaw research and data compilation relevant to reports and map production, helping visualize demographic and socioeconomic data for executive decision-making.
340B Account Manager, Miami Area
RxStrategies
01.2002 - 01.2003
- Manage all aspects of account management including customer service to physicians and clinical staff
- Supervise customer service representatives and collaborate with implementation team to ensure that contracted agencies are working as team and 340B program is performing as expected.
- Develop relations with physicians and clinical staff to increase 340B program capture rate, and thus increase cash flow.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Evaluated client needs and developed tailored solutions to increase positive customer feedback.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Director Marketing and Sales
Nova Terra, Inc.
01.2001 - 01.2002
- Responsible for increasing inside sales, marketing plan development and implementation
- Developed and delivered presentations to potential client audiences and local government agencies; developed asset management program
- Managed account transactions and client contacts
- Performed inventory control, coordination of activities between sales, purchasing and customer service, and indirect supervision of warehouse functions, including delivery of product to customers
- Increased inside sales by 35% in 4 months.
Research Health Analyst
Research Triangle Institute
01.1998 - 01.2001
- Directed and co-directed large-scale projects of national significance in various public health areas involving qualitative data collection, quantitative data collection and analysis, evaluation, survey design and implementation
- Developed and composed various project-related documents, including training manuals, data collection instruments, interview protocols, journal articles, briefing memoranda, and final reports
- Gave oral presentations of research findings at client briefings and professional conferences
- Managed project expenditures, activities, deliverables and subcontractor compliance; prepared monthly reports for clients; developed and monitored work schedules and labor projections.
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
Pre-Doctoral Fellow
University of North Carolina, Cecil G. Sheps Center
01.1996 - 01.1998
- Developed research agenda and plan to complete over designated period
- Developed analysis plan budget, collaborated directly with statisticians and programmers
- Developed collaborative relationship with NC State Offices of Vital Statistics and, Mental Health Services to coordinate transfer of data and Memorandum of Understanding to facilitate completion of research plan
- Research Assistant Developed curriculums for various public health topics (gun control, domestic violence, and vulnerable populations and managed care) to be included in multidisciplinary core course for new students.
- Conducted extensive literature reviews, identifying key areas for future research and guiding project direction.
- Enhanced research capabilities by implementing advanced data analysis techniques.
Independent Consultant
Resources, Inc.
01.1995 - 01.1996
- Collected and analyzed qualitative and quantitative data, and prepared needs assessments
- Developed grant applications and advised senior staff on development of projection plans in areas of adolescent health, education services, and housing
- Designed and implemented health care services research plans
Perinatal Epidemiologist
Puerto Rico Department of Health
01.1993 - 01.1995
- Coordinated collection of vital statistics data and preparation of Infant Mortality Epidemiologic Surveillance System (SIVEMI), in English and Spanish
- Organized and prepared grant applications for submission to Federal government
- Collaborated in design and implementation of epidemiologic studies that explore causal analysis of factors associated with maternal and infant morbidity and mortality in Puerto Rico
- Monitored and participated in preparation of the Maternal and Child Health and Preventive Health Block Grants
- Developed strategies for infant mortality reduction, and provided workshops and presentations in meetings regarding these strategies and current maternal and child health status in Puerto Rico.
- Maintained data, reporting and quality assurance standards throughout investigations.
Consultant
Governor's Office, Government of Puerto Rico
01.1994 - 12.1994
- Evaluated AmeriCorps Program grantees in Puerto Rico and provided technical assistance to AmeriCorps grantees in project management and implementation.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Consultant
University of Puerto Rico
01.1994 - 12.1994
- Developed instructional manual on grants writing for Department of Agriculture, Caribbean Regional Office.
- Delivered seminars and training on basic grants writing to groups of 30 or more at five (5) campuses of University of Puerto Rico.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Research Associate
Medical and Health Research Association of NYC, Inc.
01.1991 - 01.1993
- Provided technical assistance and research support to various projects funded through central office.
- Interpreted vital statistics data for central office departments and participated in development of recommendations for adequate use and interpretation and summary of these data.
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Conducted comprehensive literature reviews to inform study designs and methodology decisions.
- Contributed to interdisciplinary collaborations by providing subject matter expertise and analytical support.
Education
M.P.H. - Community And Family Health, MCH Epidemiology
Columbia University in The City of New York
New York, NY01.1992
B.S. - Biological Sciences
Cornell University
Ithaca, NY05.1989
Skills
- Relationship Building
- Strategic Planning & Development
- MS Office Suite
- Sales Force
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Time Management
- Organizational Skills
- Critical Thinking
- Excellent Communication
- Dependable and Responsible
- Strategic Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Vice President, Contract Pharmacy Partnership Operations
Sentry Data Systems (SDS)
02.2017 - Current
Director Contract Pharmacy Sales & Operations – 340B (remote)
Sentry Data Systems (SDS)
01.2014 - 01.2017
Contract Pharmacy Services Specialist – 340B (remote)
Sentry Data Systems (SDS)
01.2011 - 01.2012
Faculty, College of Arts & Sciences
University of Phoenix
01.2010 - 01.2011
Referral Verification Specialist – 340B (remote)
Sentry Data Systems (SDS)
01.2009 - 01.2011
Director of Administration
Dade County Dental Research Clinic D/B/A Community Smiles
01.2008 - 01.2010
Director of Planning/ Research and Planning Manager
Healthy Start Coalition of Miami-Dade, Inc
01.2006 - 01.2008
340B Account Manager, Miami Area
RxStrategies
01.2002 - 01.2003
Director Marketing and Sales
Nova Terra, Inc.
01.2001 - 01.2002
Research Health Analyst
Research Triangle Institute
01.1998 - 01.2001
Pre-Doctoral Fellow
University of North Carolina, Cecil G. Sheps Center
01.1996 - 01.1998
Independent Consultant
Resources, Inc.
01.1995 - 01.1996
Consultant
Governor's Office, Government of Puerto Rico
01.1994 - 12.1994
Consultant
University of Puerto Rico
01.1994 - 12.1994
Perinatal Epidemiologist
Puerto Rico Department of Health
01.1993 - 01.1995
Research Associate
Medical and Health Research Association of NYC, Inc.
01.1991 - 01.1993
M.P.H. - Community And Family Health, MCH Epidemiology
Columbia University in The City of New York
B.S. - Biological Sciences
Cornell University
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