Summary
Overview
Work History
Education
Skills
Relevantskillsandexperience
Languages
References
Languages
Timeline
Generic

Diana Mai Nguyen

Garden Grove,California

Summary

Sales / Office Manager/ Receptionist/ Customer Service Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

12
12
years of professional experience

Work History

Sales Representative

Nail Cost, Inc.
Garden Grove, CA
02.2019 - Current
  • Generated new sales leads through cold calling and networking activities.
  • Analyze customer feedback to improve products and services.
  • Research competitors' products, prices, and sales techniques.
  • Attended industry events such as conferences, CosmoPro Show.
  • Manage inventory levels by ordering sufficient stock for each account.
  • Develop key customer relationships to increase sales.

Sales & Marketing Coordinator

American Product Distributors, Inc.
Rancho Cucamonga, CA
05.2023 - 06.2024
  • Developed and implemented sales strategies to increase market share.
  • Created promotional materials, including brochures, flyers, ads, and direct mail pieces.
  • Analyzed customer feedback and provided reports on trends to management.
  • Conducted market research to identify potential customers and their needs.
  • Researched competitive products and pricing for sales staff use.
  • Assisted in product development by providing input on customer preferences.
  • Maintained relationships with clients through email campaigns, phone calls, and meetings.
  • Generated leads through cold-calling, networking events, trade shows.
  • Provided support to the sales team in order to reach monthly goals.
  • Collaborated with graphic designers on design elements for promotional materials.
  • Managed budgets associated with advertising campaigns or other projects.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Cashier

Tjmax
Fountain Valley, CA
01.2017 - 01.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Office Manager

ANAPA W&C Clinic
Duluth, GA
01.2013 - 01.2017
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed, scheduled and coordinated office functions and activities for employees.

Education

High School -

Sycamore High School
Sycamore, ILL

Long Beach City College -

Long Beach City College
Long Beach, CA

UCLA -

UCLA
Los Angeles, CA

Skills

  • Organization and Time Management
  • Problem Resolution
  • Troubleshooting
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Microsoft Office
  • Excellent Communication

Relevantskillsandexperience

  • Performed marketing, sales, advertising, and customer service.
  • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
  • Clerical skills include typing, 10 keys, data entry, and telephone system.
  • Design and work on customer ads, translating, billing.
  • Assisted customers; sold merchandise; handled cash register, returns and exchanges; took inventory; arranged merchandise.
  • Proficiency working with Quick Book, computer, Excel.
  • Developed and maintained strong relationships with suppliers.
  • Daily bank deposit, collection return check, report balance sheet daily to headquarters.

Languages

Vietnamese, Influence

References

Available upon request

Languages

Vietnamese
Professional

Timeline

Sales & Marketing Coordinator

American Product Distributors, Inc.
05.2023 - 06.2024

Sales Representative

Nail Cost, Inc.
02.2019 - Current

Cashier

Tjmax
01.2017 - 01.2022

Office Manager

ANAPA W&C Clinic
01.2013 - 01.2017

High School -

Sycamore High School

Long Beach City College -

Long Beach City College

UCLA -

UCLA

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Diana Mai Nguyen