Diana Marcela Rodriguez Daza
Jackson,WY
Summary
Experienced professional in organizational planning, project management, and customer service. Skilled in problem-solving and performance optimization. A flexible, detail-oriented, and adaptable team player with expertise in equipment operation, staff training and development, customer relations, and process improvement.
Overview
11
11
years of professional experience
Work History
Customer Success Lead
HiFi Facility
Jackson, WY
10.2023 - Current
- Directed customer service staff activities, including hiring, training, coaching, and performance management.
- Resolved escalated issues from team members or customers in an efficient manner.
- Identified opportunities to increase sales through cross-selling products or services.
Leader of Organizational Development and MIPG Plan
SUBRED INTEGRADA DE SERVICIOS DE SALUD NORTE E.S.E
Bogota D.C., COL
08.2022 - 06.2023
- Lead the effective adoption and implementation of the Integrated Planning and Management Model (MIPG), ensuring compliance with regulatory guidelines and optimizing institutional management systems.
- Formulate and implement the institutional strategic planning aligned with government objectives, coordinating the follow-up of the Institutional Action Plan and evaluating key performance indicators for continuous improvement.
- Design and drive organizational development, training, and change management strategies, fostering innovation, operational efficiency, and inter-institutional alignment to ensure the achievement of strategic objective.
Country Manager and Project Director
ISOTools Excellence
Bogotá D.C., COL
02.2019 - 04.2021
- Manage operations and business strategies in the country (Mexico).
- Lead teams and maintain key relationships.
- Plan, execute, and coordinate projects.
- Manage resources, timelines, and project quality.
Project Manager
ISOLUCION Software para Sistemas de Gestión
Bogota D.C., COL
06.2014 - 06.2016
- Lead the planning, development, and delivery of technology projects, ensuring compliance with timelines, budgets, and business objectives.
- Coordinate multidisciplinary teams, applying agile methodologies (Scrum, Kanban) to optimize processes and accelerate innovation.
- Manage client relationships resource allocation, and risk mitigation, ensuring profitability and project success.
Education
Bachelor of Science - Specialization in Quality Management
UNIVERSIDAD MILITAR NUEVA GRANADA
Colombia, Bogotá D.C.07-2012
Bachelor of Science - Business Administration
UNINPAHU
Colombia07-2010
Skills
- Leadership
- Client relationship management
- Performance evaluation
- Communication skills
- Problem solving
- Customer relations
- Active listening
- Strategic planning
- Organizational development
- Risk assessment
- Project management
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
Manager Special Recognition 2024 "Four Seasons Resort and Residences Jackson Hole"
Timeline
Customer Success Lead
HiFi Facility
10.2023 - Current
Leader of Organizational Development and MIPG Plan
SUBRED INTEGRADA DE SERVICIOS DE SALUD NORTE E.S.E
08.2022 - 06.2023
Country Manager and Project Director
ISOTools Excellence
02.2019 - 04.2021
Project Manager
ISOLUCION Software para Sistemas de Gestión
06.2014 - 06.2016
Bachelor of Science - Specialization in Quality Management
UNIVERSIDAD MILITAR NUEVA GRANADA
Bachelor of Science - Business Administration
UNINPAHU
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