Diana Mendez
Orlando
Summary
Customer Service Expert
Detail-oriented professional with experience in problem solving, software utilization and exceptional customer service. Frequently praised as exceeding expectations, I can be relied upon to help your company achieve its goals in your customer service department.
Overview
9
9
years of professional experience
Work History
Customer Care Coordinator
First Service Residential
08.2022 - Current
- Resolved product or service problems by contacting appropriate vendors and teams internally and externally.
- Placed and canceled owners work orders tCAM software system
- Opened, maintained, and updated owner accounts by recording account information and forwarding proper documents to appropriate teams.
- Maintained multiple work queues in regards to projects for certain communities. Ie: Following up with vendors making sure proper documents have been signed off on to proceed with said project.
- Processed customer adjustments to maintain financial accounts
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints in compliance to community bylaw and company standards.
Reservations Agent
Hilton Grand Vacations
09.2021 - 08.2022
- Assisted clients in planning and coordinating reservation needs
- Used proprietary software to access information on schedules, rates and routes to answer customer inquiries
- Built sustainable relationships and trust with customers using exceptional customer service and problem solving
- Referred unresolved customer grievances to designated departments for further investigation
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
Technical Support Representative
Asurion
12.2017 - 09.2021
- Handled customer complaints and escalated issues according to procedures
- Built trust with customers using exceptional customer service and problem solving
- Troubleshot issues on device-specific problems, network performance and internet connectivity
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
Administrative Assistant
KDS recording
12.2014 - 12.2016
- Learned company policies, rules and performance requirements to achieve successful calling metrics
- Utilized financial reporting software to generate financial statements and create reports
- Maintained calendars and schedules to set appointments for interns and employees
- Coordinated equipment maintenance and repairs to maintain office productivity
- Trained staff on office procedures and software applications, driving operations
- Served as primary point of contact for facilitating operational and administrative inquiries ie: Studio time scheduling and appointment setting
- Used Microsoft Office Suite to create and revise documents and presentations.
Education
Associate In Science (A.S.) - Sound technology
Valencia Community College
Orlando, FL05.2020
Associate In Arts (A.A.) -
Valencia Community College
Orlando, FL08.2014
Skills
- Exceptional Communicator
- Customer Service and Assistance
- MS Office Proficiency
- Guest Services
- Cross-Functional Team Collaboration
- Complex Problem-Solving
- Problem Resolution
- Customer Complaint Resolution
- Hospitality and Accommodation
Contact - Summary
Detail-oriented professional with experience in problem solving, software utilization and exceptional customer service. Frequently praised as exceeding expectations, I can be relied upon to help your company achieve its goals in your customer service department.
Languages
Portuguese
Native or Bilingual
Timeline
Customer Care Coordinator
First Service Residential
08.2022 - Current
Reservations Agent
Hilton Grand Vacations
09.2021 - 08.2022
Technical Support Representative
Asurion
12.2017 - 09.2021
Administrative Assistant
KDS recording
12.2014 - 12.2016
Associate In Science (A.S.) - Sound technology
Valencia Community College
Associate In Arts (A.A.) -
Valencia Community College