Diana M. Arias
Summary
Results-driven and highly accomplished Management and operations professional with a track record of delivering exceptional outcomes for diverse businesses. Adept at diagnosing challenges, formulating effective strategies, and implementing solutions to enhance performance. Strong expertise in talent and people management, process optimization, and change management. Committed to delivering tangible results and empowering clients to achieve their strategic objectives.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Management and Operations Consultant
Self Employed
2019 - Current
- Collaborated with diverse businesses, including Medical clinics, hydroponics facilities, retailbusinesses, and restaurants, to optimize cost efficiencies and maximize return oninvestment
- Implemented strategic measures to enhance performance, resulting in significant reductionsin operational costs and substantial profit increases for clients
- Specialized in delivering exceptional results through insightful diagnoses, strategic planning,and the implementation of effective business solutions
- Developed and delivered comprehensive management training programs, equipping leaderswith advanced skills to elevate operational efficiency and foster robust employeerelationships
- Conducted meticulous financial and budget analysis, identifying areas for improvement andformulating strategic recommendations to maximize profitability
- Focused on organizational design, change management, and process optimization,catalyzing notable enhancements in workflow efficiency and overall performance
- Provided expert guidance in developing business plans, financial planning, and forecasting,empowering clients to achieve their strategic objectives with precision
- Consistently achievedminimum improvements of 8.5% in profitability, with some cases resulting in remarkablegrowth of up to 45%
- Leveraged advanced software tools and technologies, including CRM systems, A/B testing,
- SEO, PPC campaigns, and marketing automation platforms, to optimize client performanceand drive sustainable growth
- Employed strong analytical and problem-solving skills to identify and seize market trends andopportunities, positioning clients for long-term success
- Spearheaded talent acquisition and management initiatives, ensuring the recruitment of top-tier professionals and cultivating a high-performance culture that fueled organizationalsuccess
- Translated a wide range of documents, including business decks, proposals, investor reports,and various other business documents, ensuring accurate and culturally appropriatecommunication
- Demonstrated proficiency in translating medical documents, essays, and textbook chapters,effectively conveying complex technical information to diverse audiences
- Provided comprehensive translation services for websites, apps, and presentations, ensuringa seamless and engaging user experience in multiple languages
- Exhibited exceptional oral translation skills, delivering real-time translations for numerousgovernment, medical, and business agencies, facilitating effective cross-culturalcommunication and enabling smooth interactions in high-stakes settings
Transformational Operations Manager
Sprout Organic Farms
04.2020 - 10.2022
- Orchestrated a successful business turnaround during the pandemic by conducting rigorousquantitative and qualitative analysis, unearthing trends and areas for improvement
- Implemented resource reallocation initiatives that led to heightened profitability andoptimized spending, Repositioning the company from a restaurant-focused clientele to adirect-to-consumer model achieving a remarkable 45% increase in weekly sales within threemonths, ensuring the company's financial health
- Spearheaded workforce expansion while diligently upholding rigorous safety protocols, Fullyleading end-to-end talent management, encompassing the entire recruitment lifecycle fromjob post creation to onboarding and training, prioritizing employee well-being and operationalefficiency
- Pioneered the implementation of innovative and sustainable farming methods, revolutionizingproductivity and efficiency while minimizing ecological impact
- Streamlined administrative processes,reducing time requirements by 15 hours per week,augmenting overall operational efficiency and freeing up resources for strategic initiatives
- Implemented cross-training initiatives that reduced call time and callbacks elevatingcustomer service quality
- Led cross-functional teams in brainstorming sessions to drive improved customer servicequality and optimize logistics efficiency, resulting in enhanced customer satisfaction andstreamlined supply chain operations
- Nurtured strong and enduring vendor relationships based on trust and reliability, facilitatingseamless supply chain operations and forging strategic partnerships
- Devised and implemented customer-centric initiatives that elevated customer appreciationand loyalty
- Provided comprehensive training to employees, equipping them with the skills toeffectively handle customer concerns and foster long-lasting relationships
- Embraced customer feedback as an invaluable resource for continuous improvement,actively engaging customers in shaping the company's growth and refining its products andservices
- Demonstrated exceptional conflict resolution skills, effectively navigating employee, vendor,and customer conflicts to achieve favorable resolutions.
Director of Operations
IBA Global
06.2014 - 03.2020
- Commenced as an intern and swiftly progressed to the role of project manager, and Directorof Operations within four years
- Directed strategic operations and expertly led a diverse team of 60 employees across threecountries
- Crafted and delivered compelling proposals, reports, and documents in both English and
- Spanish, tailored to influential stakeholders such as government officials, esteemedprofessors, and high-level executives
- Effectively managed hydroponic programs and sustainability projects across multiplecountries, fostering collaborations with renowned educational institutions and spearheadinginitiatives that promoted ecological consciousness
- Restructured and expanded teams across diverse locations, streamlining intercountrycommunication and collaboration through the seamless integration of advanced projectmanagement platforms and software solutions
- Led end-to-end talent management process conducting all interviews, onboarding andtraining
- Excelled in crisis management, securing additional funding totaling $1 million to sustaincritical projects during challenging times, further solidifying the organization's financialstability
- Forged strategic alliances with local businesses, Educational institutions and organizations,driving meaningful contributions to community development and sustainability
- Successfully secured endorsement and collaboration from thirteen influential Afro-Colombiancommunity leaders for transformative environmental projects in their communities,overcoming their historical resistance to external assistance
- Orchestrated and led comprehensive marketing efforts, including organizing a large-scalemulti-day event featuring Grammy award winners.
Education
MBA - International Management
Northeastern University D'Amore- Mckim school of Business
2022
B.A - Hispanic Language And Literature
Boston University
2014
Skills
Soft Skills:
- Strategic Planning and Execution
- Financial Analysis and Forecasting
- Process Optimization
- Change Management
- Organizational Restructuring
- Recruitment and Onboarding
- Training and Development
- Employee Relations
- Performance Management
- Communication and Collaboration
- Cross-functional Collaboration
- Customer Relationship Management
- Project Management
- Business Analysis
- Facilitation
- Presentation
- Leadership
- People Development
- Agile Methodology
- Consulting
- Time management, office Administration
Technical Skills:
- CRM System Knowledge
- A/B Testing and Conversion Rate Optimization
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Campaigns
- Marketing Automation Platform
- Website Analytics
- Microsoft Suite
- Quickbooks
- Project management software
- Medical software (DrChrono, Nextgen, Mymedleads, credentialing software, compliance software)
Certification
EMT License
2013
Medical Translator License
2015
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Transformational Operations Manager
Sprout Organic Farms
04.2020 - 10.2022
Management and Operations Consultant
Self Employed
2019 - Current
Director of Operations
IBA Global
06.2014 - 03.2020
MBA - International Management
Northeastern University D'Amore- Mckim school of Business
B.A - Hispanic Language And Literature
Boston University
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