Diana Meneces Beltran
Avondale,AZ
Summary
Customer service specialist who is highly organized, structured, outgoing, and detailed-oriented. Handles multiple responsibilities with transparency, while providing exceptional customer service. Driven and professionally seeking a customer service position in a fast- paced environment.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
McDonald’s Restaurant
01.2017 - Current
- As a McDonald’s Manager I am professionally tasked in training scheduling, hiring and supervising other employees
- Responsible for directing shift, completing deposits, and training/coaching employees assigned to my shifts
- Customer service satisfaction is top priority for managers as well as meeting deadlines/goals.
Teller Service Representative
Wells Fargo
Phoenix, AZ
09.2019 - 04.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Client Service Representative (Teller)
Bank of America
09.2014 - 10.2016
- As a teller, I helped handle customer financial transactions like account needs, completing deposits, withdrawals, referencing with banker for further assistance, and handling the bank’s systems and policies
- While working for BofA I earned the Teller of the Month Award in the Phoenix Area.
Sales Representative
NYS Sunglasses
01.2012 - 09.2014
- As a Sales Rep with NYS I worked at several mall locations
- While working for NYS I had the highest sale quotas of the year
- The NYS franchise I worked for eventually closed for business and I worked with the franchise until the last day.
Education
Massage Therapy Certification -
Phoenix College
2017
High School Diploma - undefined
North High School
2012
Skills
- Certifications & Skills
- First Aid and CPR certified
- Customer Service Oriented
- Shift Manager
- Banking
- Money Handling
- Fluently Bilingual
- Achievements
- Earned Bank of America Teller of the month in the Phoenix
- Area
- Earned Bank of America Gold Certificate for outstanding
- Customer service
- Earned NYS sunglasses employee of the year for the highest
- Sells quota of the year
- Workflow Management
- Administration and Reporting
- Employee Coaching and Motivation
Timeline
Teller Service Representative
Wells Fargo
09.2019 - 04.2021
Customer Service Manager
McDonald’s Restaurant
01.2017 - Current
Client Service Representative (Teller)
Bank of America
09.2014 - 10.2016
Sales Representative
NYS Sunglasses
01.2012 - 09.2014
Massage Therapy Certification -
Phoenix College
High School Diploma - undefined
North High School
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