Diana M. Avila Ozuna
Holtwood,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software engineer position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Processing Operator
Maplehofe Dairy
08.2022 - Current
- Maintained compliance with health, safety, and environment practices.
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Communicated effectively with team on technical level.
Au Pair
Cultural Care
05.2020 - 05.2022
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
Customer Service Representative
Teleperformance
06.2017 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Computer Science - Computer Programming
Utel
Mexico City05.2025
Certification - Back-End Developer
Coursera - Meta
Mountain View, CA04-2024
High School Diploma -
Tecmilenio
Jalisco Mexico05.2019
Skills
- Safety Procedures
- Electronic Information Systems
- Production and Processing
- Programming in Python
- MySQL
- Django Web Frame
- Software Development Standards
- Object-Oriented Programming
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Processing Operator
Maplehofe Dairy
08.2022 - Current
Au Pair
Cultural Care
05.2020 - 05.2022
Customer Service Representative
Teleperformance
06.2017 - 04.2020
Bachelor of Computer Science - Computer Programming
Utel
Certification - Back-End Developer
Coursera - Meta
High School Diploma -
Tecmilenio
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