Diana Paola Enciso Bonilla

• Notary Public.

• Advise the client in their personal and corporate accounting processes, tax implementation, and management in some migration processes.

Staff management, proper management of monthly budgets, employee training, meeting sales goals, and acquisition of new clients.

• Staffing Manager: Identify and open new accounts with temporary staff needs in hotel and restaurant areas.

I managed the recruitment process from initial contact to employee incorporation, reviewing skills and resumes through interviews and salary negotiation.

• Import coordinator: Be aware of the International Trade Regulations to guarantee the correct management of the import of raw materials and equipment for the production of all types of dental prostheses. Coordinate the supply chain starting from the logistics and commercial area until concluding with the international purchase.

Coordinate with customs agents and logistics providers the correct use of tariff classifications, freight prices, and the correct shipment of merchandise.

• Import and export analyst: Carry out analysis and purchase planning of Xerox brand supplies, spare parts, and equipment month by month, and simultaneously carry out all the documentary management for import and export, review the appropriate incoterms for each transaction, and maintain constant contact with international suppliers.

Keep the SAP inventory and purchasing system updated and guarantee adequate supplies by properly managing the budgets assigned by finance.

• International purchases: Manage the logistics of international purchases and prepare the documents for the nationalization process, such as tariff declarations, transportation guides, invoices or proformas, and packing lists.

Guarantee the entry of merchandise into internal inventories and maintain supplier performance metrics, considering quality, cost, and delivery times.

• Local Purchasing Analyst: Inventory analysis, demand projections, and negotiation of local suppliers to manage purchase orders, considering the price-quality relationship and achieving the monthly savings objective of 15%.

•Attention to complaints and claims: Maintain post-sales contact with customers to resolve questions and concerns, returns process, refunds, and product exchanges, and evaluate possible failures in product quality.

Using management indicators such as the Ishikawa diagram, Six Sigma, and the CCL (Costumer Clear Logistics) indicator, reports were generated on the causes and consequences of complaints and claims, and trends were analyzed for review with management and improvement actions with each department involved.

•Customer service: Provide customer telephone and email support, guaranteeing the agile and timely processing of their Purchase orders, using the SAP system and maintaining constant communication with the logistics and production area to guarantee delivery times. efficient response and adequate inventory.