Diana Paola Moriano
Cutler Bay,FL
Summary
Dedicate bilingual professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance my skills. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Marketing Director
OE MARKETING LLC.
05.2016 - Current
- Coordinated with design and media teams to develop high-quality creative assets.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Conducted market research to identify customer needs and preferences.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Built strong relationships with industry professionals and influencers.
- Directed 15 marketing managers and performed performance evaluations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Planned and executed events and marketing programs.
- Implemented systems and procedures to increase qualified leads.
Office Manager/Optometrist Assistant
Jade Optical
12.2009 - 04.2015
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained computer and physical filing systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Measured patient pulse oximetry.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Front Office Supervisor/Optical Assistant
Dr. David Roth
03.2005 - 12.2009
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Dispersed petty cash to employees and collected and managed receipts.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Billing and Office Supervisor
Advanced Sports Medicine & Rehabilitation
01.2002 - 03.2005
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Billing and Collections
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Self-motivated, with a strong sense of personal responsibility.
Patient Coordinator
Dr. Fred Marconi
07.2000 - 01.2002
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Business Administration - Business Administration And Management
Miami Dade College
Miami, FLHigh School Diploma -
Miami Beach High School
Miami Beach, FL06.2000
Skills
- Goal Setting
- Organizational Skills
- Quickbooks
- Accounts Payable and Receivable
- Creative Thinking
- Reliable and Responsible
- Excellent people skills
- Marketing knowledge
- Computer Skills
- Team Leadership
Timeline
Marketing Director
OE MARKETING LLC.
05.2016 - Current
Office Manager/Optometrist Assistant
Jade Optical
12.2009 - 04.2015
Front Office Supervisor/Optical Assistant
Dr. David Roth
03.2005 - 12.2009
Billing and Office Supervisor
Advanced Sports Medicine & Rehabilitation
01.2002 - 03.2005
Patient Coordinator
Dr. Fred Marconi
07.2000 - 01.2002
Associate of Business Administration - Business Administration And Management
Miami Dade College
High School Diploma -
Miami Beach High School
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