Diana Patricia Briones Rojas
Phoenix,AZ
Summary
- Personable administrative professional dedicated to cultivating positive client, staff and management connections.
- Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
- Expertise in resource allocation and schedule management. Organized and motivated employee eager to apply time management and organizational skills while facilitating load work.
- Hardworking employee with customer service, multitasking, and time management abilities.
- Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Core Tile and Stone
Phoenix, AZ
07.2023 - Current
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Drove customer feedback to deliver information to management for corrective action.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Prepared and prioritized calendars and correspondence.
- Processed invoices for payment using accounting software applications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Inventoried and ordered supplies for office.
- Handled confidential documents in an organized fashion according to established protocol.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Cashier
Los Favoritos Taco Shop
Scottsdale, AZ
11.2022 - 07.2023
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves with merchandise and ensured all products were properly labeled.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Built and maintained productive relationships with employees.
- Kept records of transactions made during shift on daily sales report log sheets.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Resolved any discrepancies between the amount tendered by the customer and the total due for their purchase quickly and accurately.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Assisted in training new restaurant staff members on proper cashier procedures.
Waitress
La Casita of AJ
Apache Junction, AZ
12.2021 - 12.2022
- Answered questions about menu items, ingredients, and pricing.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Suggested additional items to customers based on their preferences and needs.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Delivered accurate checks at the end of each meal period.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Ensured all dishes were prepared according to recipe standards.
- Took orders from patrons accurately and efficiently.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials in an engaging manner.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers and provided menus.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Replenished beverages when necessary.
- Organized take-out orders efficiently according to customer requests.
- Collected tickets and followed proper cash-handling procedures.
- Filled condiments and napkin containers during slack periods.
- Reconciled cash drawers at the end of shifts to verify sales totals.
Cashier
Bonitas Restaurant
Glendale, AZ
07.2022 - 10.2022
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers promptly and responded to questions.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Resolved any discrepancies between the amount tendered by the customer and the total due for their purchase quickly and accurately.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept records of transactions made during shift on daily sales report log sheets.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cleaning Crew Member
Cleaning Residentials
Mesa, AZ
11.2021 - 07.2022
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Vacuumed carpets, furniture, and upholstery.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Dusted furniture, fixtures, and other surfaces.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Dusted ceiling fans and air vents to eliminate dirt buildup.
- Measured and mixed detergents with water for use in commercial cleaning.
- Maintained janitorial closets in a clean, organized manner.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Followed company uniform, performance and security policies with every job.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Washed dishes by hand or loaded dishwashers for washing.
- Cleaned windows, door frames, and sills.
- Reported any damages or repairs needed to supervisor immediately.
- Responded to emergency cleaning requests to meet client expectations.
Construction Worker and Landscaper
Landiscape
Mesa, AZ
08.2021 - 12.2021
- Coordinated with supervisors regarding project timelines, budgets and supplies needed.
- Maintained and operated landscaping equipment, such as mowers, trimmers, edgers, blowers, and chain saws.
- Performed regular maintenance tasks such as raking leaves, weeding gardens and trimming hedges.
- Assisted with installation of lighting fixtures for outdoor landscapes.
- Improved yard landscaping by addressing grass, trees, bushes and weeds.
- Fertilized soil according to instructions provided by the customer or supervisor.
- Applied pesticides and fertilizers to grounds and lawns to control pests, kill weeds and prevent disease.
- Removed debris from yards and disposed of it in designated areas.
- Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
- Adhered to safety protocols while operating machinery or handling hazardous chemicals.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Laid sod or seeded lawns depending on customer preference.
- Trimmed around trees and bushes.
- Sprayed herbicides and pesticides on lawns to control weeds and pests.
- Worked collaboratively with team members in order to complete jobs efficiently and effectively.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Installed formwork for concrete structures according to specifications.
- Cleaned or prepared construction sites to eliminate hazards.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Operated overhead lifts to move heavy and bulky work materials.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Operated equipment with strong focus on safety and ground communication.
- Performed demanding physical work over extended periods and modeled positive attitude.
Elementary English Teacher
Colegio Tulacingo
Tulancingo, Hidalgo
08.2020 - 06.2021
- Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
- Built relationships with students and guardians through active communication and positive feedback.
- Attended faculty meetings and other school functions.
- Engaged parents in meaningful dialogue about their child's academic performance.
- Translated lesson plans into learning experiences and routinely evaluated student progress and social development.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Monitored lunchroom behavior and enforced appropriate conduct standards.
- Partnered with parents to maintain open communication, advise on available resources and build parental abilities necessary for student support.
- Prepared, administered and graded evaluative materials such as examinations and quizzes and created and maintained accurate student records.
- Involved parents in student education by cultivating strong relationships.
- Facilitated small group activities to support individualized instruction.
English Highschool Teacher
Escuela Preparatoria Colegio Universitario- KAYSEN
Tulancingo, Hidalgo
02.2019 - 04.2020
- Evaluated students' comprehension of lessons through relevant test questions.
- Integrated current events into the curriculum to make lessons more relevant for students.
- Monitored student performance throughout the year and provided feedback on areas of improvement.
- Participated in on-campus activities to support students outside of classroom.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Talked with students needing extra attention and made plans to assist with problems.
- Assessed student progress through quizzes, tests, assignments and other evaluation methods.
- Handled disciplinary problems with calm and poise and reported escalating issues to principal.
- Planned and updated curricula and lesson plans to continuously improve subject coverage.
- Identified students' level of reading difficulty to provide appropriate reinforcement.
- Fostered an inclusive learning atmosphere where all students feel welcome and respected.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Provided individualized instruction to struggling students to help them improve their language skills.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
English Teacher in All Academic Levels
Harmon Hall
Tulancingo, Hidalgo
03.2019 - 03.2020
- Guided students to write for varied purposes and audiences to develop writing skills.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Utilized multimedia resources such as videos and podcasts in class sessions.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Facilitated small group discussions on a variety of topics related to English literature and language arts.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Scheduled group and private tutoring sessions to assist students requiring extra help.
- Differentiated instruction for students with wide range of skill and interest levels.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Repeated key lesson information to teach grammar and help students grasp concepts.
- Assessed student classroom performance to report on progress.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Conducted classroom activities to encourage student engagement in language learning.
- Talked with students needing extra attention and made plans to assist with problems.
Middle School English Teacher
Telsecundaria No. 29
Tulancingo, Hidalgo
06.2019 - 02.2020
- Assisted students in developing critical thinking skills through problem solving exercises.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Monitored student progress by assessing performance through tests and quizzes.
- Enforced disciplinary policies while maintaining a respectful atmosphere within the classroom.
- Attended variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.
- Provided individualized support for special education students who required extra assistance.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Managed student records including attendance, grades, and test scores.
- Created and maintained orderly, well-managed and stimulating classroom environment.
- Adapted instructional materials based on individual student needs or interests.
- Incorporated technology into daily lessons when appropriate.
- Used videos, lectures and moderated discussions to engage students during class.
- Differentiated instruction for students with wide range of skill and interest levels.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Supervised recess periods during lunch breaks.
- Used positive reinforcement method to redirect poor behavior.
- Created innovative ways of engaging students in the subject matter.
- Encouraged students to be understanding with others.
Clinical Cosmetologist Assistant
Piel de Seda
Tulancingo, Hidalgo
07.2018 - 02.2019
- Responded to customer inquiries by phone, email and in person.
- Prepared work stations before each client visit by setting up tools, equipment, and materials.
- Educated clients on available services and recommended additional treatments.
- Tracked inventory of product samples used during services.
- Greeted clients and assisted them with their needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered several calls per shift to assist with customer questions and concerns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Advised clients on how to maintain healthy skin habits after treatment sessions were completed.
- Cleaned, sterilized, maintained salon tools and equipment between uses.
- Monitored patient reactions during treatments and adjusted accordingly.
- Maintained a clean working environment by adhering to infection control policies.
- Educated clients on proper homecare techniques for long term results from their treatments.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Researched emerging trends in the cosmetics industry to ensure up-to-date service offerings.
- Developed customized treatment plans tailored to meet the specific skin care needs of each client.
- Applied chemical peels, dermabrasion and microdermabrasion procedures with precision.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Kept notes listing preferences and services provided to clients for quick reference.
- Provided individualized skin care consultations and treatments to clients.
Education
Certification - English-as-a-Second-Language Education
Harmon Hall
Tulancingo, Hgo07-2018
High School Diploma -
Colegio Pedro De Gante
Tulancingo, Hgo05-2015
Some College (No Degree) - Veterinarian
Insituto De Ciencias Agropecuarias - ICAp
Tulancingo, HgoBachelor's Degree - Educational Psychology
Universidad ETAC
Tulancingo, HgoSkills
- Online Instruction
- Parent Communication
- Student Support
- Distance Learning
- Procedure Development
- Relationship Building
- Human Resources Support
- Personnel Management
- Scheduling and Calendar Management
- Payroll and Budgeting
- Presentation Design
- Creative Writing
- Customer Service
- Product Recommendations
- Proficient in Excel
- Customer Service Excellence
- Customer Relations
- Inventory Management
- Staff Training
Affiliations
- One of my favorite hobbies is to read, mainly books related to warfare backgrounds and psychological tools to develop better human relations.
- I'm an animal lover, I enjoy spending time with my cat and my dog.
- I enjoy watching anime and art house cinema movies.
- I also like to do handcrafted jewerly, paint on canvas and to draw.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Core Tile and Stone
07.2023 - Current
Cashier
Los Favoritos Taco Shop
11.2022 - 07.2023
Cashier
Bonitas Restaurant
07.2022 - 10.2022
Waitress
La Casita of AJ
12.2021 - 12.2022
Cleaning Crew Member
Cleaning Residentials
11.2021 - 07.2022
Construction Worker and Landscaper
Landiscape
08.2021 - 12.2021
Elementary English Teacher
Colegio Tulacingo
08.2020 - 06.2021
Middle School English Teacher
Telsecundaria No. 29
06.2019 - 02.2020
English Teacher in All Academic Levels
Harmon Hall
03.2019 - 03.2020
English Highschool Teacher
Escuela Preparatoria Colegio Universitario- KAYSEN
02.2019 - 04.2020
Clinical Cosmetologist Assistant
Piel de Seda
07.2018 - 02.2019
Certification - English-as-a-Second-Language Education
Harmon Hall
High School Diploma -
Colegio Pedro De Gante
Some College (No Degree) - Veterinarian
Insituto De Ciencias Agropecuarias - ICAp
Bachelor's Degree - Educational Psychology
Universidad ETAC
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