Diana Patricia Martinez
Stanwood,WA
Summary
Experience at Columbia Sportswear, excelling in customer service, and inventory management. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in promoting sales and resolving conflicts, while maintaining a friendly demeanor. Fluent in Spanish, fostering connections with diverse clientele.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Columbia Sportswear
Marysville, WA
06.2025 - Current
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Kept informed about new products arriving at the store on a regular basis.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by doing an end of day cleaning list.
- Processed returned merchandise according to company policies.
- Provided product information and answered customer questions.
- Promoted special offers and discounts to encourage additional purchases.
- Organized displays to attract customers and promote sales.
- Inspected purchased items for defects before handing them over to customers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Addressed customer questions and concerns regarding products and services.
Florist
Myself
Stanwood , WA
01.2024 - 12.2024
- Managed customer orders, requests, and complaints in a timely manner.
- Maintained detailed records of customer orders and invoices.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Skills
- Customer service
- Inventory management
- Sales promotion
- Relationship building
- Effective communication
- Problem solving
- Friendly and outgoing
- Teamwork
- Flexible schedule
- Fluent in Spanish
Certification
- Employee of the quarter
- Employee of the month
Languages
English
Native/ Bilingual
Timeline
Retail Sales Associate
Columbia Sportswear
06.2025 - Current
Florist
Myself
01.2024 - 12.2024
Similar Profiles
Maria VincentMaria Vincent
Master Data Management Analyst at Columbia SportswearMaster Data Management Analyst at Columbia Sportswear
Rick EricksonRick Erickson
Strategic Account Support Representative at Columbia SportswearStrategic Account Support Representative at Columbia Sportswear
Donovan WarnerDonovan Warner
Receiving Specialist at Columbia SportswearReceiving Specialist at Columbia Sportswear
Alyssa WangAlyssa Wang
Operations Specialist at Columbia SportswearOperations Specialist at Columbia Sportswear
Nicole CampbellNicole Campbell
Substitute Teacher, K-5 at Stanwood School DistrictSubstitute Teacher, K-5 at Stanwood School District