Diana Perez Garcia
Indianapolis ,United States
Summary
Bilingual Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sedgwick CMS
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
Customer Service Representative
AllPaid, Inc
11.2022 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Assistant Restaurant Manager
El Rodeo Mexican Restaurant
06.2020 - 11.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Call Center Representative
Bankers Life Insurance Company Of America
09.2018 - 04.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Receptionist Assistant
Pynkerton Chiropractic Group
07.2017 - 08.2018
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN06.2017
Skills
- Customer Relations
- Greeting Guests
- Credit Card Transaction Processing
- Staff Management
- Office Support
- Interpretation and Translation Services
- Accounts Payable and Accounts Receivable
- Safety and Security Procedures
- MS Windows Proficient
- Documentation Skills
- Strong Telephone Etiquette
- High-Volume Environments
Certification
- Took the Bridging the Gap (BTG) course for Medical Interpreters at Eskenazi and received certificate of completion for course in 2018.
Timeline
Customer Service Representative
Sedgwick CMS
04.2023 - Current
Customer Service Representative
AllPaid, Inc
11.2022 - 04.2023
Assistant Restaurant Manager
El Rodeo Mexican Restaurant
06.2020 - 11.2022
Call Center Representative
Bankers Life Insurance Company Of America
09.2018 - 04.2020
Receptionist Assistant
Pynkerton Chiropractic Group
07.2017 - 08.2018
High School Diploma -
Lawrence Central High School