Diana R. Morfin
San Francisco,CA
Overview
6
6
years of professional experience
Work History
BILINGUAL CASE MANAGER II
Larkin Street Youth Services
09.2022 - Current
- Coordinating and providing care that is safe, effective, timely, efficient, equitable and client-centered for each client.
- Assisted as housing case manager by interacting with 15+ clients weekly to keep track of progress and to ensure satisfaction of their goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Addressed behavioral, emotional and financial needs of youth through activities, increasing youth socialization, interpersonal and social skills.
- Recorded case information and completed accurate reports to provide proof of percentage increase or decrease of client engagement.
- Facilitated group sessions to promote positive behavior change for clients, while documenting client progress and activities in accordance with agency policies and procedures.
YOUTH FORCE COUNSELOR
Larkin Street Youth Services
02.2022 - 09.2022
- Assessed youth's needs daily to determine which services are needed (Housing, Health, Education and Employment).
- Delivered frequent summaries on youth progression and regression in work environment to provide insight for success employment plans.
- Engaged Harm Reduction intervention techniques to de-escalate aggressive and hostile behavior.
- Collaborated with various staff and service providers to facilitate care coordination and information sharing for youth.
- Teach and Model work ethic to diverse groups of 5-6 youth daily, including undocumented youth who have language barrier.
Clinical Office Manager
La Clinica De La Raza
01.2020 - 02.2022
- Provided clerical support, addressing routine and special requirements.
- Received and routed messages or documents such as laboratory results to appropriate staff.
- Executed about 100+ daily phone record filing to improve document organization and management.
- Developed correspondence letters, memos and emails for patients daily.
- Kept office supplies well organized and sufficiently stocked 100% by placing orders promptly to replenish materials biweekly.
- Entered patient data using Epic, following procedures to keep information private due to HIPAA.
Intern
Kaiser Permanente KP Launch
06.2018 - 08.2018
- Reported back to supervisor to receive day-to-day tasks and responsibilities.
- Helped with administrative support by managing 30 patient incoming calls, coordinating files and sorting mail.
- Produced high-quality communications for internal and external use.
- Researched and reviewed information in support of daily objectives.
- Shadowed multiple departments with supervision such as surgical, x-ray and pediatrics department.
- Gained operational knowledge and supported departmental needs.
Education
HIGH SCHOOL DIPLOMA -
Envision Academy Of Arts & Technology
Oakland, CA06.2018
Skills
- Strategic Planning and Analysis
- Administrative Support
- Telephone Etiquette
- Staff Training
- Youth Supervision
- Recordkeeping Strengths
- Case Management
- Life Skills Education
Languages
Spanish
Native or Bilingual
Timeline
BILINGUAL CASE MANAGER II
Larkin Street Youth Services
09.2022 - Current
YOUTH FORCE COUNSELOR
Larkin Street Youth Services
02.2022 - 09.2022
Clinical Office Manager
La Clinica De La Raza
01.2020 - 02.2022
Intern
Kaiser Permanente KP Launch
06.2018 - 08.2018
HIGH SCHOOL DIPLOMA -
Envision Academy Of Arts & Technology
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